[nagdu] {Disarmed} Your Travel Through Orlando Airport

Sun Jun 21 23:39:36 UTC 2015

Hi Marsha,
Things happen and I try to comply with TSA agents . this woman was just 
to much . She could have patted down my dog and wanded her as I told her 
she can do. I have never had a problem in my airport which is small. Its 
very sad that some people are singled out. They did put something on my 
hands and I had no problem with that. Your right . Every airport is not 
consistant I think its individuals. Do you tell them you are also deaf? 
I am sorry you had a problem in Dallas, Texas. I use to fly a lot years 
ago with no problems. Back in the 90's I had a problem with a stewardess 
on US Air and my husband filed a complaint. We got a letter 
apologizing with 2 50 dollar coupons to use the next time we flew. I had 
a problem with a TSA agent about  7 years ago in Charlotte. I am happy I 
reported this latest incident. I had no access problems anywhere we went 
in Florida which made my vacation pleasant. 
Marilyn and Anna

On Sat, Jun 20, 2015 at 01:33 PM, Marsha Drenth wrote:

Marilyn, 
I am very sorry this happened to you and your guide. But I am very happy 
you reported it, and hopefully the TSA workers will know better next 
time. 
this post also sparked my memory in my recent experience with my guide 
going through security in Dallas texas. Going to Texas from Philadelphia 
went well, with no issues what so ever. On the way home, my husband and 
father were with me along with my guide dog. My guide was wearing her 
non metal harness and leash. Neither I or the dog sounded the metal 
detector. Neither did my father and husband. But the TSA workers 
insisted on testing our hands for explosives. This also was a very 
frustrating experience. So I am wondering, is this normal? Is this the 
policy? I think what is the most frustrating is that none of the 
airports are the same, they do things all different, there is no 
consistancy. While all of this was going on, I was asking, why did we 
need to do this or that? None of my questions were ever answered. In the 
past, if I have asked questions, a security person has been right there 
next to me to calm me down. I sort of feel like if you even ask a 
question, they target you as an issue, are told to shut up, and to just 
get in line. Even more so, sometimes when going through security, I 
can't hear what the TSA workers are always saying or understanding them, 
as I am deafblind. If I don't do something, they see this as non 
compliance. I use a microphone system that goes right into my hearing 
aids, but in the past the TSA workers have forced me to take this 
equipement off. Are there more security measures taken when your 
returning from the location in which you originally left? Like I said 
every airport is different. Anyone have information or ideas, it would 
be appreciated. 
Thanks!

Marsha drenth  
email: marsha.drenth at gmail.com <mailto:marsha.drenth at gmail.com>   
Sent with my IPhone  
Please note that this email communication has been sent using my iPhone. 
As such, I may have used dictation and had made attempts to mitigate 
errors. Please do not be hesitant to ask for clarification as 
necessary. 

On Jun 20, 2015, at 7:47 AM, Marilyn tucci via nagdu <nagdu at nfbnet.org 
<mailto:nagdu at nfbnet.org> > wrote:

Jenine Stanley from GDF put me in touch with the right people. Thank you 
Jenine.
I had spent 7 days in Florida two weeks ago and this was the first time 
I had a problem at the Orlando airport which I have been through many 
times. In the almost 27 years of flying with guide dogs this is my third 
problem and second with TSA agents.
Since many of you will be going through this airport in a few weeks I 
hope your experience is good now going through security with your guide 
dogs.
Marilyn and Anna

From: Kretchik, William [mailto:William.Kretchik at tsa.dhs.gov 
<mailto:William.Kretchik at tsa.dhs.gov> ]

Sent: Wednesday, June 17, 2015 11:24 AM

Subject: Your Travel Through Orlando Airport

Dear Ms. Tucci,

Ms. Buckland from TSA’s Disability Branch in the Office of Civil Rights 
and Liberties, Ombudsmen and Traveler Engagement has asked me to contact 
you.  You recently had a poor experience with your guide dog in the 
security checkpoint at the Orlando Airport.

Our procedures require the passenger and the dog to go through the metal 
detector.  They will be subject to a pat down inspection and an 
explosive trace detection test if one or the other alarms.

In your case, you had cleared the metal detector.  Your dog caused the 
alarm.

Our rules state that that the dog’s harness is not to be removed.  A 
combination of visual inspection and pat down of the dog should have 
been done.  This information can be found on our website: www.TSA.GOV 
<http://www.TSA.GOV>  <http://www.TSA.GOV <http://www.TSA.GOV> > .

The page link is: 
http://www.tsa.gov/traveler-information/passengers-service-dogs 
<http://www.tsa.gov/traveler-information/passengers-service-dogs> 
<http://www.tsa.gov/traveler-information/passengers-service-dogs 
<http://www.tsa.gov/traveler-information/passengers-service-dogs> >

We were able to use the information you provided to review the CCTV 
video of the incident.  All four officers who were involved in your 
screening were identified.  We are forwarding the names of the officers, 
your message, and the CCTV video references to our management.  They 
will deal with the officers appropriately.

We will also use your incident for a refresher for all of our officers 
who may have to screen service animals.  There is a major Coalition for 
the Blind convention coming up early next month here in Orlando.  This 
will also be a good opportunity for the work force to be reminded of the 
proper procedures.

It appears that your screening process turned out to more complicated 
than it had to be.  I understand why it was frustrating for you.  We 
apologize for your experience.

Sincerely,

William Kretchik
Program Assistant
TSA Orlando (MCO) Customer Support Representative
407-563-4074

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