[nagdu] Uber and the ADA

Buddy Brannan buddy at brannan.name
Tue May 26 00:13:51 UTC 2015 

I saw this thread a long time ago. You can read a lot of stupid comments (and some good ones) here:
http://www.reddit.com/r/uberdrivers/comments/28ise0/norice_from_uber_regarding_service_animals/

Anyway, here's what one driver says he got about a year ago from Uber:

I received an email from Uber which reads as follows
NOTICE REGARDING SERVICE ANIMALS Hello Joel,
Under the Americans with Disabilities Act, service animals must be permitted to accompany riders with disabilities to any business that serves the public. Uber expects all of its partners to conduct themselves in a legally compliant manner.
If Uber receives rider complaints that you refused to abide by the law and transport a service animal, Uber will have to end its partnership with you.
If you are not certain that an animal is a service animal, feel free to ask the rider. If they say it is a service animal, you must abide by the law and accept it.
As always, riders are responsible for cleanup fees for damage to the interior or exterior of the vehicle that may occur during a ride.  Please take and send us pictures of such damage if clean-up is required.



Here is what Uber says about it, in a page about pets:

BRINGING ALONG A PET

Most drivers are happy to accommodate pets, but ultimately the decision is theirs.

If you'd like to travel with your pet, we suggest calling your driver as soon as your request is confirmed to coordinate. We recommend bringing along a crate or bag to minimize any mess.

Please note: all drivers are required by law to transport registered service animals. If you experience issues using Uber with your service animal, please reach out to us by reporting an issue with your trip.




Which, of course, gives nothing in the way of remedies or penalties. --
Buddy Brannan, KB5ELV - Erie, PA
Phone: 814-860-3194 
Mobile: 814-431-0962
Email: buddy at brannan.name




> On May 25, 2015, at 8:06 PM, Cindy Ray via nagdu <nagdu at nfbnet.org> wrote:
> 
> Well, I might reply to old Britany's E-mail and ask that question.
> 
> Cindy
> 
> 
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Buddy Brannan via nagdu
> Sent: Monday, May 25, 2015 7:04 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Cc: Buddy Brannan
> Subject: Re: [nagdu] Uber and the ADA
> 
> Supposedly their policy states that if they deny a service dog user, the partner relationship can be terminated. I'd call them on it. 
> 
> --
> Buddy Brannan, KB5ELV - Erie, PA
> Phone: 814-860-3194 
> Mobile: 814-431-0962
> Email: buddy at brannan.name
> 
> 
> 
> 
>> On May 25, 2015, at 7:59 PM, Cindy Ray via nagdu <nagdu at nfbnet.org> wrote:
>> 
>> What kinds of issues have you had with Uber. I reported them, too, and I am skeptical as to what difference it makes. They may tell the "partner", but they don't claim to have that much sway over them.
>> The woman was very nice, but I'm underwhelmed by the experience, and very, very disappointed. Up until now I had had no problem particularly. I have heard there are others here, but I haven't heard anything specific.
>> Cindy
>> 
>> 
>> -----Original Message-----
>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Rebecca Ilniski via nagdu
>> Sent: Monday, May 25, 2015 6:06 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Cc: Rebecca Ilniski
>> Subject: Re: [nagdu] Uber and the ADA
>> 
>> 
>> I have had few problems here in Philadelphia. If I do, I just report them at the support address. The responses that I've gotten have been satisfactory with the few issues I've had. Most drivers have been wonderful here thus far. Oober must be different in various areas when they should be consistent across the board. 
>> 
>> Rebecca and Zeb
>> email: rilniski at gmail.com
>> twitter: zebs_mom
>> Facebook: www.facebook.com/rebeccai5 
>> sent from my  IPhone
>> 
>> 
>> 
>> On May 25, 2015, at 3:58 PM, Buddy Brannan via nagdu <nagdu at nfbnet.org> wrote:
>> 
>> That's definitely a whole lot of nothing. To be fair, I've had similar problems with the regulated taxis, but not here in Erie. No problems with Uber here in Erie either. Not yet anyway. 
>> 
>> --
>> Buddy Brannan, KB5ELV - Erie, PA
>> Phone: 814-860-3194 
>> Mobile: 814-431-0962
>> Email: buddy at brannan.name
>> 
>> 
>> 
>> 
>>> On May 25, 2015, at 3:47 PM, Aleeha Dudley via nagdu <nagdu at nfbnet.org> wrote:
>>> 
>>> We definitely did. The only response was “we’ll have our team reach out to the driver.” A.K.A. a whole lot of nothing. 
>>> Aleeha Dudley and Seeing Eye Dog Dallas 
>>> Vice President, Ohio Association of Guide Dog Users 
>>> Vice President, Ohio Association of Blind Students 
>>> Both proud divisions of the National Federation of the Blind of Ohio 
>>> Email: blindcowgirl1993 at gmail.com <mailto:blindcowgirl1993 at gmail.com> 
>>> Phone: 937-733-0525
>>> The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; blindness is not what holds you back. 
>>> “The wind of heaven is that which blows between a horse’s ears.” - Arabian proverb 
>>> 
>>>> On May 25, 2015, at 3:03 PM, Buddy Brannan via nagdu <nagdu at nfbnet.org> wrote:
>>>> 
>>>> I hope y'all are reporting these instances to support at uber.com <mailto:support at uber.com> so they, first, have the opportunity to do something about it and second, so they can't deny it's happening. 
>>>> 
>>>> --
>>>> Buddy Brannan, KB5ELV - Erie, PA
>>>> Phone: 814-860-3194 
>>>> Mobile: 814-431-0962
>>>> Email: buddy at brannan.name <mailto:buddy at brannan.name>
>>>> 
>>>> 
>>>> 
>>>> 
>>>>> On May 25, 2015, at 12:00 PM, Aleeha Dudley via nagdu <nagdu at nfbnet.org <mailto:nagdu at nfbnet.org>> wrote:
>>>>> 
>>>>> I have also joined the club of guide dog users denied by uber. I was waiting for a ride outside of a restaurant in Columbus, and needed to be downtown for a panel in a half hour. The driver pulled up, but we could not find him. The person I was with, also blind, but not with a dog, called the driver to see where he was. The driver said he saw us, hung up the phone, and cancelled the ride. As a result, I was late and not a very happy camper. 
>>>>> This just frustrates me that they can try to skate around the law, but the drivers say, at least the good ones do, that they have received a memo about service animals. 
>>>>> 
>>>>> Aleeha Dudley and Seeing Eye Dog Dallas 
>>>>> Vice President, Ohio Association of Guide Dog Users 
>>>>> Vice President, Ohio Association of Blind Students 
>>>>> Both proud divisions of the National Federation of the Blind of Ohio 
>>>>> Email: blindcowgirl1993 at gmail.com <mailto:blindcowgirl1993 at gmail.com><mailto:blindcowgirl1993 at gmail.com <mailto:blindcowgirl1993 at gmail.com>> 
>>>>> Phone: 937-733-0525
>>>>> The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; blindness is not what holds you back. 
>>>>> “The wind of heaven is that which blows between a horse’s ears.” - Arabian proverb 
>>>>> 
>>>>>> On May 25, 2015, at 10:37 AM, Marianne Denning via nagdu <nagdu at nfbnet.org> wrote:
>>>>>> 
>>>>>> Please keep us informed.
>>>>>> 
>>>>>>> On 5/25/15, Cindy Ray via nagdu <nagdu at nfbnet.org> wrote:
>>>>>>> Well, I've joined the ranks of dog users denied the Uber ride because a
>>>>>>> driver saw my dog and quickly cancelled before I could find his car. It was
>>>>>>> in the parking lot of a restaurant. I complained to them. But I also
>>>>>>> mentioned it to Michael Hingson because of the suits in California. Someone
>>>>>>> from Uber called me at 10:00 last night; I thought this to be unreasonable
>>>>>>> and asked that they call me at another time. They claim they will today.
>>>>>>> Cindy
>>>>>>> 
>>>>>>> 
>>>>>>> -----Original Message-----
>>>>>>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Buddy Brannan
>>>>>>> via
>>>>>>> nagdu
>>>>>>> Sent: Monday, May 25, 2015 9:23 AM
>>>>>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>>>>>> Cc: Buddy Brannan
>>>>>>> Subject: Re: [nagdu] Uber and the ADA
>>>>>>> 
>>>>>>> And for those who had trouble with the link broken in the middle,
>>>>>>> http://www.thedailybeast.com/articles/2015/05/21/uber-disability-laws-don-t-
>>>>>>> apply-to-us.html?via=desktop&source=twitter
>>>>>>> 
>>>>>>> 
>>>>>>> --
>>>>>>> Buddy Brannan, KB5ELV - Erie, PA
>>>>>>> Phone: 814-860-3194
>>>>>>> Mobile: 814-431-0962
>>>>>>> Email: buddy at brannan.name
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>>> On May 25, 2015, at 9:07 AM, Dudley Hanks via nagdu <nagdu at nfbnet.org>
>>>>>>> wrote:
>>>>>>>> 
>>>>>>>> 
>>>>>>> http://www.thedailybeast.com/articles/2015/05/21/uber-disability-laws-don-t
>>>>>>>> -apply-to-us.html?via=desktop&source=twitter
>>>>>>> 
>>>>>>> 
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>>>>>>> 
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>>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> -- 
>>>>>> Marianne Denning, TVI, MA
>>>>>> Teacher of students who are blind or visually impaired
>>>>>> (513) 607-6053
>>>>>> 
>>>>>> _______________________________________________
>>>>>> nagdu mailing list
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>>>>> 
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>> 
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> 
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