[nagdu] service animals and Uber or Lyft again

[Shanna Stichler]

I agree, although I see both sides of this issue. I know that with Uber, 
and perhaps Lyft, refusing access to a passenger with a service dog is 
against their policies and not tolerated. It's only been an issue with 
Uber once, and at least in my case, their customer support team handled 
my complaint in a professional and timely manner. I do generally text 
Uber drivers to let them know that I am blind and use a guide dog, but I 
do it more to make it easier for drivers to locate me. Also, we have a 
couple of drivers here who are completely deaf, so I figure it makes my 
life run a bit more smoothly if I do this. I am generally against 
notifying businesses about the dog in advance, but doing so with Uber 
has saved me some serious headaches.

Shanna with Diamond


On 10/13/2015 5:06 PM, Marianne Denning via nagdu wrote:
> I am on a Facebook group for blind and visually impaired iPhone users and
> there is a conversation about putting a button on the Uber and Lyft app
> that would allow you to let them know you have a guide dog so the driver
> can choose whether to pick you up or not. A lot of people thought this was
> a great idea. Of course, I had to jump in and tell them that is a terrible
> idea.  Discrimination is discrimination no matter what form it takes.
>