[nagdu] service animals and Uber or Lyft again

Cindy Ray cindyray at gmail.com
Tue Oct 13 23:24:11 UTC 2015

Why, Shanna, don’t you just say I am blind?
Cindy Lou Ray
cindyray at gmail.com <mailto:cindyray at gmail.com>

> On Oct 13, 2015, at 6:11 PM, Shanna Stichler via nagdu <nagdu at nfbnet.org> wrote:
> I agree, although I see both sides of this issue. I know that with Uber, and perhaps Lyft, refusing access to a passenger with a service dog is against their policies and not tolerated. It's only been an issue with Uber once, and at least in my case, their customer support team handled my complaint in a professional and timely manner. I do generally text Uber drivers to let them know that I am blind and use a guide dog, but I do it more to make it easier for drivers to locate me. Also, we have a couple of drivers here who are completely deaf, so I figure it makes my life run a bit more smoothly if I do this. I am generally against notifying businesses about the dog in advance, but doing so with Uber has saved me some serious headaches.
> Shanna with Diamond
> On 10/13/2015 5:06 PM, Marianne Denning via nagdu wrote:
>> I am on a Facebook group for blind and visually impaired iPhone users and
>> there is a conversation about putting a button on the Uber and Lyft app
>> that would allow you to let them know you have a guide dog so the driver
>> can choose whether to pick you up or not. A lot of people thought this was
>> a great idea. Of course, I had to jump in and tell them that is a terrible
>> idea.  Discrimination is discrimination no matter what form it takes.
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