[NAGDU] [GDUI-Chat] Report a serious incident with a driver

[David]

Nope, they're stone-walling. Sure it would be easy to provide the 
driver's last name, but I think that they likely believe there is too 
much to lose, as it could be a chink their we're-just-a-software-company 
armor.  Just think of the number of denial of service complaints, 
personal injury claims, regulatory challenges, and employment issues 
they think they can avoid.  /they have a carefully constructed opaque 
complaint and contact process that clearly puts the visually impaired 
and disabled customer as great disadvantage for enforcement.

Your ADA complaint advice is well if only for statistical purpose. 
Unfortunately, unlike Florida law, the ADA provides a loophole for 
'reasonable accommodation', that they would argue as this driver claimed 
an allergy and they picked me up with another driver. Florida law is 
much more direct in that it provides for criminal liability for denial 
of service and does not include the reasonable accommodation loophole.  
The problem here is trying to get local prosecutors to accept a 
complaint for prosecution.

David and Claire Rose in Clearwater, FL

On 2/19/2016 10:43 AM, Charles Crawford wrote:
> I suspect that they will give you the driver’s last name