[NAGDU] {Disarmed} Re: Report a serious incident with a driver

[Marianne Denning]

I always love it when I am supposed to take a picture or get a bus
number...  Did you get the name of the driver when he/she came to pick
you up?  If so, that should be good enough.

On 2/19/16, David via NAGDU <nagdu at nfbnet.org> wrote:
> I'm sorry, but this response is bizarre.  I don't want your data, or his
> data.  I have a picture of the man and his car, as well as his first
> name.  I am the victim of a crime he committed in Dunedin, Florida and,
> as a practical matter, I need his last name in order to proceed with a
> criminal complaint.  You can skip his license, if that is considered data.
>
> It seems to me that your response particularly targets the visually
> impaired and disabled in that, unlike other patrons, it is much more
> difficult for us to get a picture of the driver's license plate when a
> denial of service crime is committed in Florida by an Uber driver.
>
> Your customer service representative said that Uber took these cases
> seriously.  That is obviously not the case, is it?
>
> David Baker
> 727.474.2737
>
> On 2/19/2016 1:51 AM, Uber Support wrote:
>> Uber
>> UBER
>> RESOLVED
>> Report a serious incident with a driver
>> Wednesday February 3 2016 3:25pm · uberX
>>
>> Hi David--Thank you for reaching out to us for a follow-up. I am very
>> sorry to hear about this experience. I understand that you would like
>> this information as quickly as possible.
>>
>> Since our Privacy Policy
>> <https://email.uber.com/wf/click?upn=Ac78kxLEU5x8sS8qIl5fKYosFxWyY-2FjhtDBZJR9cgROlnlwZ1UIKc5aRM3TTqJ2s_pcq9DsjDWaIyIphC6X65zK5UX84yd9O0QUPRsytSMVRr3sTOpgJHvz8sJZjj6t0z6GUcLC2SpQ4uOAOi0DCkrtx4gfJEzXEk8dUB7hvgfHpWmXvh9jOElTF3lll0KV6AZOwXM38SH-2FiSz8-2FJKHLoitYISGJ3rlRoflACjboQQYW4nEnLXmqYOiZATj8012JipeJ5uxDoaTmHFA-2BhaG8OzDP18PQywwei5nMEg7xiYuSnKVKHUqlXnDSX-2FSkapSashvgzxha5lXTcdFwADMgWZIsrh8hhvsbCEo4NffnhmvJAM9E4miax9OAIAmFRYhDjPurVaWrhLZHa9DTsB4TeYbmBJpA65kJdB165eYk84RKPdDQJmEDVjBFR7Mb2EtXJUbnneGgscupWKVRUMcBNpjECJJsp2WtKA3ICG-2FLP6e9Xs4qXK6ERRcGoLYOeVcbBp7WyqrE653VWUwweeakTEg-3D-3D>
>> limits
>> our ability to share account holder information, we can only provide
>> this information through the process outlined in our data request
>> guidelines.
>>
>> That said, we're able to work with you through the appropriate
>> channels to help as needed.
>>
>> For information requested through *law enforcement*, please visit this
>> page
>> <https://email.uber.com/wf/click?upn=Ac78kxLEU5x8sS8qIl5fKYosFxWyY-2FjhtDBZJR9cgROdwCoWtLb6VAwP7BLE4mD-2FDu7krsE30BnMr8AM-2BW-2BsUw-3D-3D_pcq9DsjDWaIyIphC6X65zK5UX84yd9O0QUPRsytSMVRr3sTOpgJHvz8sJZjj6t0z6GUcLC2SpQ4uOAOi0DCkrtx4gfJEzXEk8dUB7hvgfHpWmXvh9jOElTF3lll0KV6AZOwXM38SH-2FiSz8-2FJKHLoitYISGJ3rlRoflACjboQQYW4nEnLXmqYOiZATj8012JipeJ5uxDoaTmHFA-2BhaG8OzDP18PQywwei5nMEg7xiYuSnKVKHUqlXnDSX-2FSkapSashvgzxha5lXTcdFwADMgWZJ8eVP50un9gE3Oro-2FIRrdDkvLwco8sjn-2FfM2pwq3JNHxgOBKMizAMCHOpQFQaB2LWg-2Ff616-2Fwmzrig2Ow3E8pKD0CpFmnRJGhk6Iq-2FVccDC6Gu-2BBjXRsNF7nIQL4SEuuDtWvGZOpsdzxE4eUZRVzWup545CjRmETA8z3KgNqXwM02NPhDt10NlFgp1dH4IVzg-3D-3D>
>> for
>> our guidelines in seeking records from Uber.
>>
>> For *other data requests*, this page
>> <https://email.uber.com/wf/click?upn=Ac78kxLEU5x8sS8qIl5fKYosFxWyY-2FjhtDBZJR9cgRMxSXHabdRwZw1yCy-2BR-2BUOS1n51lS81TR9gxlcuiWNOUQ-3D-3D_pcq9DsjDWaIyIphC6X65zK5UX84yd9O0QUPRsytSMVRr3sTOpgJHvz8sJZjj6t0z6GUcLC2SpQ4uOAOi0DCkrtx4gfJEzXEk8dUB7hvgfHpWmXvh9jOElTF3lll0KV6AZOwXM38SH-2FiSz8-2FJKHLoitYISGJ3rlRoflACjboQQYW4nEnLXmqYOiZATj8012JipeJ5uxDoaTmHFA-2BhaG8OzDP18PQywwei5nMEg7xiYuSnKVKHUqlXnDSX-2FSkapSashvgzxha5lXTcdFwADMgWZNJwY3h2v-2FkHsmJFeWiRAg7HtJqrUM1EHNdJCagFCweAkYt2IAjmm-2B1btUuRfTso9vFTJJGdufLKCZCno4DcAKDBWUvV4ug988Blh0xw6nLNEM43qb-2BE0MJZm46Om8vCOkIk-2BaUL-2FOu8UolPyTb4aj-2BnrGA-2FoVQxtIQrAbTM6XC93EoKlynpqDVF-2BwwrR0IG4w-3D-3D>
>> will
>> provide the guidelines you're looking for.
>>
>> Sent by Tiffany C. on Friday February 19 2016 6:50am
>> Continue this conversation by replying to this email or going to Help
>> in Uber app.
>>
>> PREVIOUS MESSAGES
>> *Incident Description*: I filed a complaint for denial of service
>> previously, but it was not resolved to my satisfaction. (108202902) I
>> need the full name of the driver and the license number of his vehicle
>> in order to file a criminal complaint under Florida statute 413.08.
>> Absent that information, I will be forced to file the second degree
>> misdemeanor complaint against Uber as a corporation as provided under
>> that statute. This is an action I am reluctant to take, because I have
>> found other Uber drivers to be very gracious and helpful. Thank you.
>> David Baker
>>
>> Sent by David B. on Thursday February 18 2016 10:41pm
>>
>> Uber Technologies Inc.
>> 1455 Market Street San Francisco, CA 94103
>>
>>
>
>
>
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-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053