[NAGDU] [GDUI-Chat] Report a serious incident with a driver

[Buddy Brannan]

The really stupid thing about their refusal to provide information is that when you request your ride, the car's make and license number is presented, along with the driver's first name. Unfortunately that information disappears once the ride starts, and that information is not available in the history. So, what, do we need to take a screenshot of every Uber trip just so we can keep license plate numbers?

--
Buddy Brannan, KB5ELV - Erie, PA
Phone: 814-860-3194 
Mobile: 814-431-0962
Email: buddy at brannan.name




> On Feb 19, 2016, at 11:12 AM, David via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Nope, they're stone-walling. Sure it would be easy to provide the driver's last name, but I think that they likely believe there is too much to lose, as it could be a chink their we're-just-a-software-company armor.  Just think of the number of denial of service complaints, personal injury claims, regulatory challenges, and employment issues they think they can avoid.  /they have a carefully constructed opaque complaint and contact process that clearly puts the visually impaired and disabled customer as great disadvantage for enforcement.
> 
> Your ADA complaint advice is well if only for statistical purpose. Unfortunately, unlike Florida law, the ADA provides a loophole for 'reasonable accommodation', that they would argue as this driver claimed an allergy and they picked me up with another driver. Florida law is much more direct in that it provides for criminal liability for denial of service and does not include the reasonable accommodation loophole.  The problem here is trying to get local prosecutors to accept a complaint for prosecution.
> 
> David and Claire Rose in Clearwater, FL
> 
> On 2/19/2016 10:43 AM, Charles Crawford wrote:
>> I suspect that they will give you the driver’s last name 
> 
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