[NAGDU] Uber and NAGDU

Tue Jun 28 12:01:00 UTC 2016

 Thank you cindy, you made me feel very much better.

Sent from my iPhone

> On Jun 28, 2016, at 7:58 AM, Cindy Ray via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Nancy, don't apologize. Your E-mail is a little apologetic. They are in the
> wrong, and if you don't feel the situation is resolved say so. They throw
> credits at all these things. I don't have the E-mail anymore, but I would
> maybe report it to Tim Elder, one of the attorneys working on this
> settlement. The driveres are driving a public conveyance once they sign on
> to the Uber app. No ifs, ands, or buts about it. The other day a driver told
> me it was his car and he was not a cab. We were actually arguing about GPS
> and the route he was taking. I almost told him that there was little
> difference once he picked me up, but he was so angry with me already that I
> decided to cut my losses and rate him with only 3 stars. I always leave
> comments in the comment section where they have you rate, and I usually
> respond to the E-mails I get, which I do get when I've done that.
> Cindy Lou Ray
> cindyray at gmail.com
> 
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nancy VanderBrink
> via NAGDU
> Sent: Tuesday, June 28, 2016 6:43 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> <nagdu at nfbnet.org>
> Cc: Nancy VanderBrink <vandyvanderbrink at outlook.com>
> Subject: Re: [NAGDU] Uber and NAGDU
> 
> Hey everybody,
> My husband and I had an incident with Uber last night unfortunately it was
> our anniversary which made it kind of sad. We called for an Uber to go home
> and the gentleman arrived and at first he was very soft-spoken and I could
> not understand what he was saying but he pulled around me into the parking
> lot whereas at first he had been parked at the curb. So he gets out of his
> car and says "do they shed? "Meaning are two Labador seeing-eye dogs. My
> response was, if they do it should not be noticeable it should be minimal.
> He said "if I take you then I am going to have to wash my car before I can
> take anybody else. "We didn't really say anything after that. 
> He repeated the same phrase more than once and we continued to not say
> anything. Personally I was uncomfortable so I didn't really know what to
> say. He finally said well get in the car. He did also say that he wished
> that Uber had told him that he was picking up a dog.
> So, this brings up a question and something that we have had difficulty
> dealing with. For a while we were telling people we had a seeing-eye dog. My
> husband had a gentleman cancel a trip twice because the first time he
> claimed he had been in a vehicle accident the next time which just so happen
> to be the next day, he canceled the trip out right. This was after my
> husband had disclosed that he had a dog. So, we as a team have decided that
> we are not going to disclose whether we have a guy dog or not.
> 
> Once we got home, I looked at the app and we went to the process of trying
> to figure out how to let goober know that we had had a problem. I was not
> able to initially locate the area where it said problem with my service dog.
> Interestingly, that is not under the report a problem section. That is under
> the excess ability section, which happens to be if you lines down. I would
> have never known to go down that far. So, I got a notification this morning
> when I woke up that said that Uber had resolved the issue. I was a little
> bit confused because nobody contacted me. However, the resolution they came
> up with was they were going to credit our account and be sure to mention the
> situation at their weekly meeting.
> So, the question is do I choose yes or no in relationship to whether they
> have solved my problem. I honestly don't know what to do. I want more
> information about what they're actively going to do. I understand that it is
> their personal vehicle and I also understand it we have labradors and yes,
> they are going to head to a certain extent but his reaction was unnecessary.
> 
> I'm not out to make anybody's life difficult or be a pain I guess I just
> kind of don't know how to proceed.
> 
> Sent from my iPhone
> 
>> On Jun 27, 2016, at 6:32 PM, David via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> That way, she's comfortable and I'm comfortable.  I also have complete
> control and I know she is not going flying anywhere in case of an accident.
> I do need to tell her to keep down when she wants to cool her nose on the
> air conditioning vents in case there is an air bag deployment, which I don't
> think she would survive. Even at 70 pounds she curls up into a little ball
> between my feet just like she does on airplanes.
>> 
>> David and Claire Rose in Clearwater, FL
>> 
>>> On 6/27/2016 3:59 PM, Cindy Ray via NAGDU wrote:
>>> That's interesting because I never ask to sit in the front sit with 
>>> my dog or without. I was in a jeep once and my husband was there. We 
>>> were both in the back, and it was hard for Fisher to get comfortable. 
>>> The driver encouraged us to let him on the seat and we did, but I 
>>> mostly have them on the floor.
>>> Cindy Lou Ray
>>> cindyray at gmail.com
>>> 
>>> 
>>> -----Original Message-----
>>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of David via 
>>> NAGDU
>>> Sent: Monday, June 27, 2016 2:55 PM
>>> To: NAGDU Mailing List, the National Association of Guide Dog Users 
>>> <nagdu at nfbnet.org>
>>> Cc: David <david at bakerinet.com>
>>> Subject: Re: [NAGDU] Uber and NAGDU
>>> 
>>> I always ask to sit in the front seat with her curled between my feet.
>> 
>> 
>> _______________________________________________
>> NAGDU mailing list
>> NAGDU at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
> NAGDU:
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/vandyvanderbrink%40
>> outlook.com
> 
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/cindyray%40gmail.com
> 
> 
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/vandyvanderbrink%40outlook.com