[NAGDU] Uber and NAGDU

Tue Jun 28 15:36:53 UTC 2016

				Remember how Cindy jumped on me when I said
that Uber drivers aren't the sharpest or nicest people in town. Funny how I
wasn't being nice, yet access issues keep right on happening.

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nancy VanderBrink
via NAGDU
Sent: Tuesday, June 28, 2016 8:01 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: Nancy VanderBrink <vandyvanderbrink at outlook.com>
Subject: Re: [NAGDU] Uber and NAGDU

 Thank you cindy, you made me feel very much better.

Sent from my iPhone

> On Jun 28, 2016, at 7:58 AM, Cindy Ray via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Nancy, don't apologize. Your E-mail is a little apologetic. They are 
> in the wrong, and if you don't feel the situation is resolved say so. 
> They throw credits at all these things. I don't have the E-mail 
> anymore, but I would maybe report it to Tim Elder, one of the 
> attorneys working on this settlement. The driveres are driving a 
> public conveyance once they sign on to the Uber app. No ifs, ands, or 
> buts about it. The other day a driver told me it was his car and he 
> was not a cab. We were actually arguing about GPS and the route he was 
> taking. I almost told him that there was little difference once he 
> picked me up, but he was so angry with me already that I decided to 
> cut my losses and rate him with only 3 stars. I always leave comments 
> in the comment section where they have you rate, and I usually respond to
the E-mails I get, which I do get when I've done that.
> Cindy Lou Ray
> cindyray at gmail.com
> 
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nancy 
> VanderBrink via NAGDU
> Sent: Tuesday, June 28, 2016 6:43 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users 
> <nagdu at nfbnet.org>
> Cc: Nancy VanderBrink <vandyvanderbrink at outlook.com>
> Subject: Re: [NAGDU] Uber and NAGDU
> 
> Hey everybody,
> My husband and I had an incident with Uber last night unfortunately it 
> was our anniversary which made it kind of sad. We called for an Uber 
> to go home and the gentleman arrived and at first he was very 
> soft-spoken and I could not understand what he was saying but he 
> pulled around me into the parking lot whereas at first he had been 
> parked at the curb. So he gets out of his car and says "do they shed? 
> "Meaning are two Labador seeing-eye dogs. My response was, if they do it
should not be noticeable it should be minimal.
> He said "if I take you then I am going to have to wash my car before I 
> can take anybody else. "We didn't really say anything after that.
> He repeated the same phrase more than once and we continued to not say 
> anything. Personally I was uncomfortable so I didn't really know what 
> to say. He finally said well get in the car. He did also say that he 
> wished that Uber had told him that he was picking up a dog.
> So, this brings up a question and something that we have had 
> difficulty dealing with. For a while we were telling people we had a 
> seeing-eye dog. My husband had a gentleman cancel a trip twice because 
> the first time he claimed he had been in a vehicle accident the next 
> time which just so happen to be the next day, he canceled the trip out 
> right. This was after my husband had disclosed that he had a dog. So, 
> we as a team have decided that we are not going to disclose whether we
have a guy dog or not.
> 
> Once we got home, I looked at the app and we went to the process of 
> trying to figure out how to let goober know that we had had a problem. 
> I was not able to initially locate the area where it said problem with my
service dog.
> Interestingly, that is not under the report a problem section. That is 
> under the excess ability section, which happens to be if you lines 
> down. I would have never known to go down that far. So, I got a 
> notification this morning when I woke up that said that Uber had 
> resolved the issue. I was a little bit confused because nobody 
> contacted me. However, the resolution they came up with was they were 
> going to credit our account and be sure to mention the situation at their
weekly meeting.
> So, the question is do I choose yes or no in relationship to whether 
> they have solved my problem. I honestly don't know what to do. I want 
> more information about what they're actively going to do. I understand 
> that it is their personal vehicle and I also understand it we have 
> labradors and yes, they are going to head to a certain extent but his
reaction was unnecessary.
> 
> I'm not out to make anybody's life difficult or be a pain I guess I 
> just kind of don't know how to proceed.
> 
> Sent from my iPhone
> 
>> On Jun 27, 2016, at 6:32 PM, David via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> That way, she's comfortable and I'm comfortable.  I also have 
>> complete
> control and I know she is not going flying anywhere in case of an
accident.
> I do need to tell her to keep down when she wants to cool her nose on 
> the air conditioning vents in case there is an air bag deployment, 
> which I don't think she would survive. Even at 70 pounds she curls up 
> into a little ball between my feet just like she does on airplanes.
>> 
>> David and Claire Rose in Clearwater, FL
>> 
>>> On 6/27/2016 3:59 PM, Cindy Ray via NAGDU wrote:
>>> That's interesting because I never ask to sit in the front sit with 
>>> my dog or without. I was in a jeep once and my husband was there. We 
>>> were both in the back, and it was hard for Fisher to get comfortable.
>>> The driver encouraged us to let him on the seat and we did, but I 
>>> mostly have them on the floor.
>>> Cindy Lou Ray
>>> cindyray at gmail.com
>>> 
>>> 
>>> -----Original Message-----
>>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of David via 
>>> NAGDU
>>> Sent: Monday, June 27, 2016 2:55 PM
>>> To: NAGDU Mailing List, the National Association of Guide Dog Users 
>>> <nagdu at nfbnet.org>
>>> Cc: David <david at bakerinet.com>
>>> Subject: Re: [NAGDU] Uber and NAGDU
>>> 
>>> I always ask to sit in the front seat with her curled between my feet.
>> 
>> 
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