[NAGDU] Uber and NAGDU

Star Gazer pickrellrebecca at gmail.com
Wed Jun 29 18:52:47 UTC 2016 

It's convienent Cindy that you don't recall the message. I wasn't
stereotyping, I was expressing an opinion. You wouldn't call it stereotyping
if you agreed with me. 
Finally, guide dogs have been around for nearly 90 years. Why are there
always new people to educate and why is it our job v. Uber's to do the
educating? No driver ever says to a woman "I won't transport you unless your
husband gives the ok" They'd never think to do that, and I'm sure some of
them come from countries where that sort of treatment is fine on home soil. 

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Cindy ray via
NAGDU
Sent: Wednesday, June 29, 2016 2:02 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: Cindy ray <cindyray at gmail.com>
Subject: Re: [NAGDU] Uber and NAGDU

I don't recall the message Rebecca refers to, but stereotyping drivers
doesn't resolve accessiibility issues. Education does, but there are always
new people to educate.
 

Cindy Lou Ray
Sent from my iPhone

> On Jun 28, 2016, at 11:36 AM, Star Gazer via NAGDU <nagdu at nfbnet.org>
wrote:
> 
>                Remember how Cindy jumped on me when I said that Uber 
> drivers aren't the sharpest or nicest people in town. Funny how I 
> wasn't being nice, yet access issues keep right on happening.
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nancy 
> VanderBrink via NAGDU
> Sent: Tuesday, June 28, 2016 8:01 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users 
> <nagdu at nfbnet.org>
> Cc: Nancy VanderBrink <vandyvanderbrink at outlook.com>
> Subject: Re: [NAGDU] Uber and NAGDU
> 
> 
> Thank you cindy, you made me feel very much better.
> 
> Sent from my iPhone
> 
>> On Jun 28, 2016, at 7:58 AM, Cindy Ray via NAGDU <nagdu at nfbnet.org>
wrote:
>> 
>> Nancy, don't apologize. Your E-mail is a little apologetic. They are 
>> in the wrong, and if you don't feel the situation is resolved say so.
>> They throw credits at all these things. I don't have the E-mail 
>> anymore, but I would maybe report it to Tim Elder, one of the 
>> attorneys working on this settlement. The driveres are driving a 
>> public conveyance once they sign on to the Uber app. No ifs, ands, or 
>> buts about it. The other day a driver told me it was his car and he 
>> was not a cab. We were actually arguing about GPS and the route he 
>> was taking. I almost told him that there was little difference once 
>> he picked me up, but he was so angry with me already that I decided 
>> to cut my losses and rate him with only 3 stars. I always leave 
>> comments in the comment section where they have you rate, and I 
>> usually respond to
> the E-mails I get, which I do get when I've done that.
>> Cindy Lou Ray
>> cindyray at gmail.com
>> 
>> 
>> -----Original Message-----
>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nancy 
>> VanderBrink via NAGDU
>> Sent: Tuesday, June 28, 2016 6:43 AM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users 
>> <nagdu at nfbnet.org>
>> Cc: Nancy VanderBrink <vandyvanderbrink at outlook.com>
>> Subject: Re: [NAGDU] Uber and NAGDU
>> 
>> Hey everybody,
>> My husband and I had an incident with Uber last night unfortunately 
>> it was our anniversary which made it kind of sad. We called for an 
>> Uber to go home and the gentleman arrived and at first he was very 
>> soft-spoken and I could not understand what he was saying but he 
>> pulled around me into the parking lot whereas at first he had been 
>> parked at the curb. So he gets out of his car and says "do they shed?
>> "Meaning are two Labador seeing-eye dogs. My response was, if they do 
>> it
> should not be noticeable it should be minimal.
>> He said "if I take you then I am going to have to wash my car before 
>> I can take anybody else. "We didn't really say anything after that.
>> He repeated the same phrase more than once and we continued to not 
>> say anything. Personally I was uncomfortable so I didn't really know 
>> what to say. He finally said well get in the car. He did also say 
>> that he wished that Uber had told him that he was picking up a dog.
>> So, this brings up a question and something that we have had 
>> difficulty dealing with. For a while we were telling people we had a 
>> seeing-eye dog. My husband had a gentleman cancel a trip twice 
>> because the first time he claimed he had been in a vehicle accident 
>> the next time which just so happen to be the next day, he canceled 
>> the trip out right. This was after my husband had disclosed that he 
>> had a dog. So, we as a team have decided that we are not going to 
>> disclose whether we
> have a guy dog or not.
>> 
>> Once we got home, I looked at the app and we went to the process of 
>> trying to figure out how to let goober know that we had had a problem.
>> I was not able to initially locate the area where it said problem 
>> with my
> service dog.
>> Interestingly, that is not under the report a problem section. That 
>> is under the excess ability section, which happens to be if you lines 
>> down. I would have never known to go down that far. So, I got a 
>> notification this morning when I woke up that said that Uber had 
>> resolved the issue. I was a little bit confused because nobody 
>> contacted me. However, the resolution they came up with was they were 
>> going to credit our account and be sure to mention the situation at 
>> their
> weekly meeting.
>> So, the question is do I choose yes or no in relationship to whether 
>> they have solved my problem. I honestly don't know what to do. I want 
>> more information about what they're actively going to do. I 
>> understand that it is their personal vehicle and I also understand it 
>> we have labradors and yes, they are going to head to a certain extent 
>> but his
> reaction was unnecessary.
>> 
>> I'm not out to make anybody's life difficult or be a pain I guess I 
>> just kind of don't know how to proceed.
>> 
>> Sent from my iPhone
>> 
>>> On Jun 27, 2016, at 6:32 PM, David via NAGDU <nagdu at nfbnet.org> wrote:
>>> 
>>> That way, she's comfortable and I'm comfortable.  I also have 
>>> complete
>> control and I know she is not going flying anywhere in case of an
> accident.
>> I do need to tell her to keep down when she wants to cool her nose on 
>> the air conditioning vents in case there is an air bag deployment, 
>> which I don't think she would survive. Even at 70 pounds she curls up 
>> into a little ball between my feet just like she does on airplanes.
>>> 
>>> David and Claire Rose in Clearwater, FL
>>> 
>>>> On 6/27/2016 3:59 PM, Cindy Ray via NAGDU wrote:
>>>> That's interesting because I never ask to sit in the front sit with 
>>>> my dog or without. I was in a jeep once and my husband was there. 
>>>> We were both in the back, and it was hard for Fisher to get
comfortable.
>>>> The driver encouraged us to let him on the seat and we did, but I 
>>>> mostly have them on the floor.
>>>> Cindy Lou Ray
>>>> cindyray at gmail.com
>>>> 
>>>> 
>>>> -----Original Message-----
>>>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of David 
>>>> via NAGDU
>>>> Sent: Monday, June 27, 2016 2:55 PM
>>>> To: NAGDU Mailing List, the National Association of Guide Dog Users 
>>>> <nagdu at nfbnet.org>
>>>> Cc: David <david at bakerinet.com>
>>>> Subject: Re: [NAGDU] Uber and NAGDU
>>>> 
>>>> I always ask to sit in the front seat with her curled between my feet.
>>> 
>>> 
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