[NAGDU] Uber and NAGDU

Wed Jun 29 18:01:42 UTC 2016

I don't recall the message Rebecca refers to, but stereotyping drivers doesn't resolve accessiibility issues. Education does, but there are always new people to educate.

Cindy Lou Ray
Sent from my iPhone

> On Jun 28, 2016, at 11:36 AM, Star Gazer via NAGDU <nagdu at nfbnet.org> wrote:
> 
>                Remember how Cindy jumped on me when I said
> that Uber drivers aren't the sharpest or nicest people in town. Funny how I
> wasn't being nice, yet access issues keep right on happening.
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nancy VanderBrink
> via NAGDU
> Sent: Tuesday, June 28, 2016 8:01 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> <nagdu at nfbnet.org>
> Cc: Nancy VanderBrink <vandyvanderbrink at outlook.com>
> Subject: Re: [NAGDU] Uber and NAGDU
> 
> 
> Thank you cindy, you made me feel very much better.
> 
> Sent from my iPhone
> 
>> On Jun 28, 2016, at 7:58 AM, Cindy Ray via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> Nancy, don't apologize. Your E-mail is a little apologetic. They are 
>> in the wrong, and if you don't feel the situation is resolved say so. 
>> They throw credits at all these things. I don't have the E-mail 
>> anymore, but I would maybe report it to Tim Elder, one of the 
>> attorneys working on this settlement. The driveres are driving a 
>> public conveyance once they sign on to the Uber app. No ifs, ands, or 
>> buts about it. The other day a driver told me it was his car and he 
>> was not a cab. We were actually arguing about GPS and the route he was 
>> taking. I almost told him that there was little difference once he 
>> picked me up, but he was so angry with me already that I decided to 
>> cut my losses and rate him with only 3 stars. I always leave comments 
>> in the comment section where they have you rate, and I usually respond to
> the E-mails I get, which I do get when I've done that.
>> Cindy Lou Ray
>> cindyray at gmail.com
>> 
>> 
>> -----Original Message-----
>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nancy 
>> VanderBrink via NAGDU
>> Sent: Tuesday, June 28, 2016 6:43 AM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users 
>> <nagdu at nfbnet.org>
>> Cc: Nancy VanderBrink <vandyvanderbrink at outlook.com>
>> Subject: Re: [NAGDU] Uber and NAGDU
>> 
>> Hey everybody,
>> My husband and I had an incident with Uber last night unfortunately it 
>> was our anniversary which made it kind of sad. We called for an Uber 
>> to go home and the gentleman arrived and at first he was very 
>> soft-spoken and I could not understand what he was saying but he 
>> pulled around me into the parking lot whereas at first he had been 
>> parked at the curb. So he gets out of his car and says "do they shed? 
>> "Meaning are two Labador seeing-eye dogs. My response was, if they do it
> should not be noticeable it should be minimal.
>> He said "if I take you then I am going to have to wash my car before I 
>> can take anybody else. "We didn't really say anything after that.
>> He repeated the same phrase more than once and we continued to not say 
>> anything. Personally I was uncomfortable so I didn't really know what 
>> to say. He finally said well get in the car. He did also say that he 
>> wished that Uber had told him that he was picking up a dog.
>> So, this brings up a question and something that we have had 
>> difficulty dealing with. For a while we were telling people we had a 
>> seeing-eye dog. My husband had a gentleman cancel a trip twice because 
>> the first time he claimed he had been in a vehicle accident the next 
>> time which just so happen to be the next day, he canceled the trip out 
>> right. This was after my husband had disclosed that he had a dog. So, 
>> we as a team have decided that we are not going to disclose whether we
> have a guy dog or not.
>> 
>> Once we got home, I looked at the app and we went to the process of 
>> trying to figure out how to let goober know that we had had a problem. 
>> I was not able to initially locate the area where it said problem with my
> service dog.
>> Interestingly, that is not under the report a problem section. That is 
>> under the excess ability section, which happens to be if you lines 
>> down. I would have never known to go down that far. So, I got a 
>> notification this morning when I woke up that said that Uber had 
>> resolved the issue. I was a little bit confused because nobody 
>> contacted me. However, the resolution they came up with was they were 
>> going to credit our account and be sure to mention the situation at their
> weekly meeting.
>> So, the question is do I choose yes or no in relationship to whether 
>> they have solved my problem. I honestly don't know what to do. I want 
>> more information about what they're actively going to do. I understand 
>> that it is their personal vehicle and I also understand it we have 
>> labradors and yes, they are going to head to a certain extent but his
> reaction was unnecessary.
>> 
>> I'm not out to make anybody's life difficult or be a pain I guess I 
>> just kind of don't know how to proceed.
>> 
>> Sent from my iPhone
>> 
>>> On Jun 27, 2016, at 6:32 PM, David via NAGDU <nagdu at nfbnet.org> wrote:
>>> 
>>> That way, she's comfortable and I'm comfortable.  I also have 
>>> complete
>> control and I know she is not going flying anywhere in case of an
> accident.
>> I do need to tell her to keep down when she wants to cool her nose on 
>> the air conditioning vents in case there is an air bag deployment, 
>> which I don't think she would survive. Even at 70 pounds she curls up 
>> into a little ball between my feet just like she does on airplanes.
>>> 
>>> David and Claire Rose in Clearwater, FL
>>> 
>>>> On 6/27/2016 3:59 PM, Cindy Ray via NAGDU wrote:
>>>> That's interesting because I never ask to sit in the front sit with 
>>>> my dog or without. I was in a jeep once and my husband was there. We 
>>>> were both in the back, and it was hard for Fisher to get comfortable.
>>>> The driver encouraged us to let him on the seat and we did, but I 
>>>> mostly have them on the floor.
>>>> Cindy Lou Ray
>>>> cindyray at gmail.com
>>>> 
>>>> 
>>>> -----Original Message-----
>>>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of David via 
>>>> NAGDU
>>>> Sent: Monday, June 27, 2016 2:55 PM
>>>> To: NAGDU Mailing List, the National Association of Guide Dog Users 
>>>> <nagdu at nfbnet.org>
>>>> Cc: David <david at bakerinet.com>
>>>> Subject: Re: [NAGDU] Uber and NAGDU
>>>> 
>>>> I always ask to sit in the front seat with her curled between my feet.
>>> 
>>> 
>>> _______________________________________________
>>> NAGDU mailing list
>>> NAGDU at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
>> NAGDU:
>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/vandyvanderbrink%4
>>> 0
>>> outlook.com
>> 
>> _______________________________________________
>> NAGDU mailing list
>> NAGDU at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
> NAGDU:
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/cindyray%40gmail.co
>> m
>> 
>> 
>> _______________________________________________
>> NAGDU mailing list
>> NAGDU at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
> NAGDU:
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/vandyvanderbrink%40
>> outlook.com
> 
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/pickrellrebecca%40gmail.c
> om
> 
> 
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/cindyray%40gmail.com