[NAGDU] Uber complaint

[Jen]

I am not a guide dog user, but I am a proponent of equal access. It is
shameful this happened to you, and it's illegal. I hope there is a way to
follow up on this investigation; I think Uber is misusing the
"confidentiality" thing to keep you in the dark.

Jen
spiderweb1 at sbcglobal.net

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marianne Denning
via NAGDU
Sent: Monday, February 27, 2017 10:03 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: Marianne Denning <marianne at denningweb.com>
Subject: [NAGDU] Uber complaint

I believe a driver canselled my ride a few weeks ago because of my dog. I
filed a complaint with Uber and they responded to me. I asked if I would be
notified of the outcome of the investigation but was told no due to
confidentiality. Does anyone follow up with Uber to know the outcome of
their investigations? I have used Uber a lot here in Cincinnati and this is
the first time I had any issue.

-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053
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