[NAGDU] Uber complaint

[robert stigile]

Hello all
A week ago I had two uber drivers in a row refuse me due to my guide dog
I had two different reps follow up on my complaints
When they finished they asked me how I wanted me to recieve information on what would happen to the drivers
I recieved an email last night that the drivers both were removed from the platform permanently and they gave me 60 dollars in credit
Robert Stigile 
818-381-9568


> On Feb 28, 2017, at 6:03 AM, Cindy Ray via NAGDU <nagdu at nfbnet.org> wrote:
> 
> The Uber issue is ongoing. Jen, I don't know if you are aware, but there has
> been a settlement in California, and the NFB lawyers are also working on it.
> Cindy Lou Ray
> cindyray at gmail.com
> 
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Jen via NAGDU
> Sent: Tuesday, February 28, 2017 8:00 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> <nagdu at nfbnet.org>
> Cc: Jen <spiderweb1 at sbcglobal.net>
> Subject: Re: [NAGDU] Uber complaint
> 
> I am not a guide dog user, but I am a proponent of equal access. It is
> shameful this happened to you, and it's illegal. I hope there is a way to
> follow up on this investigation; I think Uber is misusing the
> "confidentiality" thing to keep you in the dark.
> 
> Jen
> spiderweb1 at sbcglobal.net
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marianne Denning
> via NAGDU
> Sent: Monday, February 27, 2017 10:03 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> <nagdu at nfbnet.org>
> Cc: Marianne Denning <marianne at denningweb.com>
> Subject: [NAGDU] Uber complaint
> 
> I believe a driver canselled my ride a few weeks ago because of my dog. I
> filed a complaint with Uber and they responded to me. I asked if I would be
> notified of the outcome of the investigation but was told no due to
> confidentiality. Does anyone follow up with Uber to know the outcome of
> their investigations? I have used Uber a lot here in Cincinnati and this is
> the first time I had any issue.
> 
> --
> Marianne Denning, TVI, MA
> Teacher of students who are blind or visually impaired
> (513) 607-6053
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> t
> 
> 
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