[NAGDU] filing a complaint

Mon Jul 17 17:00:30 UTC 2017

Certainly filing a DOJ complaint, possibly under the ADA would be good. You
might call Dr. Maurer at the NFB National office to discuss this further.

Again, if you do want help on a call please let me know. If you want me to
review your draft once it is done I am happy to do that. You can send it to
mike at michaelhingson.com. 

Best Regards,

Michael Hingson

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Julie Johnson via
NAGDU
Sent: Monday, July 17, 2017 9:30 AM
To: Michael Hingson via NAGDU <nagdu at nfbnet.org>
Cc: Julie Johnson <julielj402 at gmail.com>
Subject: Re: [NAGDU] filing a complaint

I have the name of the first lady.  The second lady's name I don't remember.
the maintenance man never gave a name.  Honestly he was kind of scary.  I
had not much other thoughts than to leave.  the idea of getting his name or
videoing it was well beyond my brain power.

Julie
On 7/17/2017 11:26 AM, Michael Hingson via NAGDU wrote:
> Not sure, but I think the ADA covers the airport property itself. I 
> will check.
>
> Did you get names including the offending maintenance person and both 
> people you spoke with on the phone?
>
>
> Best Regards,
>
>
> Michael Hingson
>
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Julie 
> Johnson via NAGDU
> Sent: Monday, July 17, 2017 9:15 AM
> To: Michael Hingson via NAGDU <nagdu at nfbnet.org>
> Cc: Julie Johnson <julielj402 at gmail.com>
> Subject: Re: [NAGDU] filing a complaint
>
> She did give me a web address and page to visit, but they were incorrect.
> With Yohei's info, I think I have it figured out.  I am writing a 
> draft right now.  I want to wait until sidney comes in to work this 
> afternoon to see if he can add any details.  He was with me for the entire
episode.
> Should I ask him to file an additional complaint?
>
> I am not sure if it will matter, but is the airport covered by the ADA 
> or ACAA?  This issue is more about serious unprofessional ism and not 
> access so much, still I want to have all my info straight.
>
> Thanks!
> Julie
> On 7/17/2017 11:07 AM, Michael Hingson via NAGDU wrote:
>> Julie,
>>
>> Did the second person give you a specific page to visit? Did they 
>> give you a department?
>>
>> I am looking at the site now and there is no form on the contact us page.
>>
>> I would be happy to make a joint call with you. We could, for example 
>> contact guest relations. You are
>>
>> -----Original Message-----
>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Julie 
>> Johnson via NAGDU
>> Sent: Monday, July 17, 2017 7:42 AM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users 
>> <nagdu at nfbnet.org>
>> Cc: Julie Johnson <julielj402 at gmail.com>
>> Subject: [NAGDU] filing a complaint
>>
>> I think I need some moral support before I give myself a stroke.
>> Here's the
>> skinny:
>>
>>
>> On Saturday while transferring to my second flight in Atlanta I had an
>> extremely bad encounter with an airport maintenance employee.    The
>> first flight was a bit late in arriving and I had only about 30 
>> minutes to make it to the connecting flight.  I had used the 
>> escalator down to get to where I needed to go quickly. At the bottom 
>> of the escalator I was approached by a very belligerent person.  He 
>> began by asking if I had just taken the escalator with that dog.  I 
>> answered that I
> had.
>> then he proceeded to yell and I do mean yell.  He identified himself 
>> as a maintenance employee and told me that he takes dogs paws out of 
>> the escalator daily.  He called me names including stupid and moron.
>> He was [Michael Hingson] going to need to put all this in writing at 
>> some point, but let's find the right place. Thoughts?
>>
>>
>> Best Regards,
>>
>>
>> Michael Hingson
>> Vice President, NAGDU
>>
>> The Michael Hingson Group, INC.
>> "Speaking with Vision"
>> Michael Hingson, President
>> (415) 827-4084
>> info at michaelhingson.com
>> To order Michael Hingson's new book, Running With Roselle, and check 
>> on Michael Hingson's speaking availability for your next event please
> visit:
>> www.michaelhingson.com
>>    
>> To purchase your own portrait of Roselle painted by the world's 
>> foremost animal artist, Ron Burns, please visit 
>> http://www.ronburns.com/roselle waving his arms and was generally 
>> rather threatening.  I stated that it was my dog and my decision.  He 
>> interrupted me, continuing with the names and the tirade about dogs 
>> on escalators.  I stated again that it was my dog and my decision.  I
> requested that he mind his own business.
>> He continued with his truly epically unprofessional behavior.
>>
>>
>> Of course Monty has been trained to navigate escalators.  We had no 
>> issues on the actual escalator.  I understand that there are 
>> differing views on the use of escalators with dogs.  I do not wish to 
>> debate that.  Everything has a risk.  I could get hit by a car 
>> crossing the street.  I take the risk anyway, because I need to get on
with my life.
>> I like to believe I am a reasonably intelligent adult with the 
>> ability to weigh the pros and cons and make my own decisions.
>>
>>
>> This morning I called guest services to file a complaint.  The first 
>> woman on the phone argued with me about dogs on escalators. She said 
>> that the man was unprofessional and should have calmly informed me of 
>> the pros and cons instead of shouting and name calling.  I informed 
>> her that I already know the pros and cons and don't need a lecture 
>> from a random airport employee who does not know about service dogs, 
>> service dog training or what my particular dog has been trained to do.
>> I am quite capable of making my own decisions about myself and my guide
>> dog.   She transferred me to another department.
>>
>>
>> Second lady was much better.  No problems with her at all, except she 
>> wants me to file an online complaint documenting the whole mess.  I 
>> have no problem with doing that, except she gave me the web address 
>> as www at atl.com.  That was supposed to be the web site, not an email, 
>> I confirmed that.  I tried a couple of web browsers and they won't 
>> bring it up.  Using www.atl.com does work and appears to be the 
>> correct address.  However when I go to the contact us page there is 
>> supposed to be a form, but either I'm not on the right page, or it's 
>> an accessibility issue.
>>
>>
>> Please help!  My blood pressure it as its limit.  Thanks so much to 
>> all of you for being there in times of stress.  I wouldn't wish this 
>> experience on anyone, but it's nice to know that all of you 
>> understand because you've been there and done that.
>>
>>
>> Thanks!
>>
>> Julie
>>
>>
>>
>> _______________________________________________
>> NAGDU mailing list
>> NAGDU at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
> NAGDU:
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/mike%40michaelhing
>> s
>> on.com
>>
>>
>> _______________________________________________
>> NAGDU mailing list
>> NAGDU at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
> NAGDU:
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/julielj402%40gmail.
>> com
>
>
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for
NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/mike%40michaelhings
> on.com
>
>
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for
NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/julielj402%40gmail.
> com

_______________________________________________
NAGDU mailing list
NAGDU at nfbnet.org
http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for NAGDU:
http://nfbnet.org/mailman/options/nagdu_nfbnet.org/mike%40michaelhingson.com