[NAGDU] ACAA: was RE: Accountability for comments was: Emotional Support Dog attack on delta.

[Michael Hingson]

You are most welcome. Given your position do you have any good airline
stories we can use? Thanks.

BTW, how do you like Aira? I see you posting on the list from time to time. 


Best Regards,


Michael Hingson

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Jenine Stanley
via NAGDU
Sent: Wednesday, June 14, 2017 10:09 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: Jenine Stanley <jeninems at icloud.com>
Subject: Re: [NAGDU] ACAA: was RE: Accountability for comments was:
Emotional Support Dog attack on delta.

Hi Michael, 

Thanks for pointing this out. 

To add to this discussion, one of the things we tried valiantly to stress
last year during the negotiated regulation process, which ended badly for
the service animal portion of proposed rules, was that the current state of
affairs poses dangers to all, passengers, flight crews and especially our
service animals. 

Hmmm, I think maybe the Delta situation finally made our point. Now, where
to go from here?
> On Jun 14, 2017, at 12:37 PM, Michael Hingson via NAGDU <nagdu at nfbnet.org>
wrote:
> 
> I am changing the subject again.
> 
> The Air Carrier's Access Act is a weak piece of legislation as it has 
> evolved through the courts. We cannot, for example, sue an airline for 
> damages if we are discriminated against. We can't even get the 
> airlines to make ticketing kiosks accessible and we cannot litigate this
in the courts.
> 
> There may be a resolution at our National convention on this subject 
> as a follow-up to previous ones. Toward that end I would appreciate 
> hearing specific stories of people who have been mistreated or 
> discriminated against by the airlines.
> 
> We shall see what happens. 
> 
> 
> Best Regards,
> 
> 
> Michael Hingson
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of David via 
> NAGDU
> Sent: Wednesday, June 14, 2017 9:14 AM
> To: Joe Orozco via NAGDU <nagdu at nfbnet.org>
> Cc: David <david at bakerinet.com>
> Subject: [NAGDU] Accountability for comments was: Emotional Support 
> Dog attack on delta.
> 
> Well, Joe, as a colleague of mine used to say before disagreeing with 
> me, I don't necessarily disagree with you, but ...
> 
> As members of a guide dog handlers' group, we count on each other to 
> inform us about the world out there, particularly as it affects us and our
pups.
> I, too, would be very surprised, given the millions of passengers 
> served and their thousands of employees, that any airline could not be 
> called out for instances of egregious negative staff behavior toward 
> handlers.  On the other hand, the statement: "Delta is already one of 
> the worst offenders for access issues related to service dog use" is 
> so far away from my experience with Delta that it caught my attention.  
> After doing some initial research of my own on the internet, I was not 
> able to find any "Delta offenses for access issues".  Frankly, this 
> surprised me.  I'm not saying that they aren't there, or that members 
> of NAGDU or my other listservs haven't experienced bad treatment on 
> Delta.  It is just in stark contrast to them being "one of the worst
offenders".
> 
> I enjoy Heather's posts, the time she puts into them, and their 
> analytical rigor, but her explanation that she has "had minor incidents on
Delta*"
> *doesn't help inform me about the world out there.  Heather has no 
> obligation to do so, and I should have written a private note back to 
> her, rather than putting her in a defensive position in front of 
> others.  I apologize for doing so. I'm sorry Heather.
> 
> On the other hand, Joe, I believe what we say to each other about the 
> world out there does matter.  When what we are saying strongly 
> conflicts with someone's experience, then I think we do owe each other 
> support for our own opinions, examples of our experience, or source of our
knowledge.
> 
> *David and Claire Rose in Clearwater, FL*
> 
> *david at bakerinet.com
> 
> *
> On 6/14/2017 9:07 AM, Joe Orozco via NAGDU wrote:
>> I don't know that it really matters whether or not Heather can 
>> produce
> specific reports pertaining to Delta.
> 
> 
> 
> ---
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