[NAGDU] ACAA: was RE: Accountability for comments was: Emotional Support Dog attack on delta.

[Jenine Stanley]

Hi Michael, 

Thanks for pointing this out. 

To add to this discussion, one of the things we tried valiantly to stress last year during the negotiated regulation process, which ended badly for the service animal portion of proposed rules, was that the current state of affairs poses dangers to all, passengers, flight crews and especially our service animals. 

Hmmm, I think maybe the Delta situation finally made our point. Now, where to go from here?
> On Jun 14, 2017, at 12:37 PM, Michael Hingson via NAGDU <nagdu at nfbnet.org> wrote:
> 
> I am changing the subject again.
> 
> The Air Carrier's Access Act is a weak piece of legislation as it has
> evolved through the courts. We cannot, for example, sue an airline for
> damages if we are discriminated against. We can't even get the airlines to
> make ticketing kiosks accessible and we cannot litigate this in the courts.
> 
> There may be a resolution at our National convention on this subject as a
> follow-up to previous ones. Toward that end I would appreciate hearing
> specific stories of people who have been mistreated or discriminated against
> by the airlines.
> 
> We shall see what happens. 
> 
> 
> Best Regards,
> 
> 
> Michael Hingson
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of David via NAGDU
> Sent: Wednesday, June 14, 2017 9:14 AM
> To: Joe Orozco via NAGDU <nagdu at nfbnet.org>
> Cc: David <david at bakerinet.com>
> Subject: [NAGDU] Accountability for comments was: Emotional Support Dog
> attack on delta.
> 
> Well, Joe, as a colleague of mine used to say before disagreeing with me, I
> don't necessarily disagree with you, but ...
> 
> As members of a guide dog handlers' group, we count on each other to inform
> us about the world out there, particularly as it affects us and our pups.
> I, too, would be very surprised, given the millions of passengers served and
> their thousands of employees, that any airline could not be called out for
> instances of egregious negative staff behavior toward handlers.  On the
> other hand, the statement: "Delta is already one of the worst offenders for
> access issues related to service dog use" is so far away from my experience
> with Delta that it caught my attention.  After doing some initial research
> of my own on the internet, I was not able to find any "Delta offenses for
> access issues".  Frankly, this surprised me.  I'm not saying that they
> aren't there, or that members of NAGDU or my other listservs haven't
> experienced bad treatment on Delta.  It is just in stark contrast to them
> being "one of the worst offenders".
> 
> I enjoy Heather's posts, the time she puts into them, and their analytical
> rigor, but her explanation that she has "had minor incidents on Delta*"
> *doesn't help inform me about the world out there.  Heather has no
> obligation to do so, and I should have written a private note back to her,
> rather than putting her in a defensive position in front of others.  I
> apologize for doing so. I'm sorry Heather.
> 
> On the other hand, Joe, I believe what we say to each other about the world
> out there does matter.  When what we are saying strongly conflicts with
> someone's experience, then I think we do owe each other support for our own
> opinions, examples of our experience, or source of our knowledge.
> 
> *David and Claire Rose in Clearwater, FL*
> 
> *david at bakerinet.com
> 
> *
> On 6/14/2017 9:07 AM, Joe Orozco via NAGDU wrote:
>> I don't know that it really matters whether or not Heather can produce
> specific reports pertaining to Delta.
> 
> 
> 
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