[NAGDU] FW: [Njagdu] Blind woman and guide dog kicked off American Airline flight

[David]

Interesting, Jordan.  We've had a wonderful experience on Delta. 10 
flights and counting.  I always use the Disability Desk, get the seat I 
want and get great treatment from the flight crew, ticketing and gate 
staff.  They always ask if Claire needs anything, whether we want to 
board first or last, and tell me how pleased they are to have a real 
service animal on board.  I guess anecdotal reports are just that and 
not a good measure of patterns of performance, although American is the 
lowest ranking U.S. airline in customer service surveys.

David and Claire Rose in Clearwater, FL

On 3/16/2017 12:33 PM, Jordan Gallacher via NAGDU wrote:
> American is so far the only airline I have relatively no complaints about.
> I have only had one issue and that was coming back from Florida after
> training with Belto last year.  Delta on the other hand, I will not fly
> unless I absolutely have to because of the problems I continuously run into
> with them, and complaining has done no good.
> Jordan