[NAGDU] FW: [Njagdu] Blind woman and guide dog kicked off American Airline flight

[Jordan Gallacher]

Extrodianrly long wait times to get assistance, the last flight a few weeks
ago it took over 40 minutes is my biggest complaint.  Most of the time I
have less than an hour to make a connection in Atlanta.  I had a long
discussion with Delta almost five years ago when similar things happened at
the same airport resulting in me almost missing my flight, and Delta stated
they would correct that issue.  I have also run into plenty of seating mix
ups with Delta or being told that I had to move with this airline.
Jordan

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of robert stigile
via NAGDU
Sent: Thursday, March 16, 2017 12:03 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Cc: robert stigile
Subject: Re: [NAGDU] FW: [Njagdu] Blind woman and guide dog kicked off
American Airline flight

What issues have you had with delta
I am using them to fly to national convention

Robert Stigile 
818-381-9568


> On Mar 16, 2017, at 9:58 AM, David via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Interesting, Jordan.  We've had a wonderful experience on Delta. 10
flights and counting.  I always use the Disability Desk, get the seat I want
and get great treatment from the flight crew, ticketing and gate staff.
They always ask if Claire needs anything, whether we want to board first or
last, and tell me how pleased they are to have a real service animal on
board.  I guess anecdotal reports are just that and not a good measure of
patterns of performance, although American is the lowest ranking U.S.
airline in customer service surveys.
> 
> David and Claire Rose in Clearwater, FL
> 
>> On 3/16/2017 12:33 PM, Jordan Gallacher via NAGDU wrote:
>> American is so far the only airline I have relatively no complaints
about.
>> I have only had one issue and that was coming back from Florida after
>> training with Belto last year.  Delta on the other hand, I will not fly
>> unless I absolutely have to because of the problems I continuously run
into
>> with them, and complaining has done no good.
>> Jordan
> 
> 
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