[NAGDU] FW: [Njagdu] Blind woman and guide dog kicked off American Airline flight

[Cindy Ray]

I believe if we fly enough we will have a problem with one airline or
another. I once was told on a Delta flight I had to go bulkhead, but they
weren't unkind after the person who boarded with me said funny, others had
sat in other seats when they had dogs. Next flight, nothing. I had problems
with Southwest. I think that they all need to make sure their crews are well
trained, but during the training, no telling how much attention they are
paying.
Cindy Lou Ray
cindyray at gmail.com


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of robert stigile
via NAGDU
Sent: Thursday, March 16, 2017 12:03 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: robert stigile <rstigile at gmail.com>
Subject: Re: [NAGDU] FW: [Njagdu] Blind woman and guide dog kicked off
American Airline flight

What issues have you had with delta
I am using them to fly to national convention

Robert Stigile 
818-381-9568


> On Mar 16, 2017, at 9:58 AM, David via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Interesting, Jordan.  We've had a wonderful experience on Delta. 10
flights and counting.  I always use the Disability Desk, get the seat I want
and get great treatment from the flight crew, ticketing and gate staff.
They always ask if Claire needs anything, whether we want to board first or
last, and tell me how pleased they are to have a real service animal on
board.  I guess anecdotal reports are just that and not a good measure of
patterns of performance, although American is the lowest ranking U.S.
airline in customer service surveys.
> 
> David and Claire Rose in Clearwater, FL
> 
>> On 3/16/2017 12:33 PM, Jordan Gallacher via NAGDU wrote:
>> American is so far the only airline I have relatively no complaints
about.
>> I have only had one issue and that was coming back from Florida after
>> training with Belto last year.  Delta on the other hand, I will not fly
>> unless I absolutely have to because of the problems I continuously run
into
>> with them, and complaining has done no good.
>> Jordan
> 
> 
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for
NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/rstigile%40gmail.com

_______________________________________________
NAGDU mailing list
NAGDU at nfbnet.org
http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for NAGDU:
http://nfbnet.org/mailman/options/nagdu_nfbnet.org/cindyray%40gmail.com