[NAGDU] FW: [Njagdu] Blind woman and guide dog kicked off American Airline flight

[Cindy Ray]

Buddy, I think you are right. I think the airports hire the gate personnel,
or at least part of them. Well, contract with them.
Cindy Lou Ray
cindyray at gmail.com


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Buddy Brannan via
NAGDU
Sent: Thursday, March 16, 2017 12:26 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: Buddy Brannan <buddy at brannan.name>
Subject: Re: [NAGDU] FW: [Njagdu] Blind woman and guide dog kicked off
American Airline flight

The sometimes long waits for assistance have been a problem with Delta, yes,
but in all other respects, I've had great experiences with them. I think the
folks who do the gate assists are contracted with the airport, not the
airlines though. Could be wrong. In any case, when waits get too long I just
start going. When we were on our way to Ukraine in 2004, we had a tight
connection in Detroit, from our regional flight from Erie to our
international flight to Amsterdam. No assistance to be had. Oh, sure, the
wheelchair Melanie requested was there for her, but no one to push. So I
pushed, and we started making our way to the other terminal and our
Amsterdam flight. We must've made somebody nervous, because an off-duty
flight attendant then took us to our connecting gate. Worked out great. 

--
Buddy Brannan, KB5ELV - Erie, PA
Phone: 814-860-3194 
Mobile: 814-431-0962
Email: buddy at brannan.name




> On Mar 16, 2017, at 1:16 PM, Jordan Gallacher via NAGDU <nagdu at nfbnet.org>
wrote:
> 
> Extrodianrly long wait times to get assistance, the last flight a few
weeks
> ago it took over 40 minutes is my biggest complaint.  Most of the time I
> have less than an hour to make a connection in Atlanta.  I had a long
> discussion with Delta almost five years ago when similar things happened
at
> the same airport resulting in me almost missing my flight, and Delta
stated
> they would correct that issue.  I have also run into plenty of seating mix
> ups with Delta or being told that I had to move with this airline.
> Jordan
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of robert stigile
> via NAGDU
> Sent: Thursday, March 16, 2017 12:03 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Cc: robert stigile
> Subject: Re: [NAGDU] FW: [Njagdu] Blind woman and guide dog kicked off
> American Airline flight
> 
> What issues have you had with delta
> I am using them to fly to national convention
> 
> Robert Stigile 
> 818-381-9568
> 
> 
>> On Mar 16, 2017, at 9:58 AM, David via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> Interesting, Jordan.  We've had a wonderful experience on Delta. 10
> flights and counting.  I always use the Disability Desk, get the seat I
want
> and get great treatment from the flight crew, ticketing and gate staff.
> They always ask if Claire needs anything, whether we want to board first
or
> last, and tell me how pleased they are to have a real service animal on
> board.  I guess anecdotal reports are just that and not a good measure of
> patterns of performance, although American is the lowest ranking U.S.
> airline in customer service surveys.
>> 
>> David and Claire Rose in Clearwater, FL
>> 
>>> On 3/16/2017 12:33 PM, Jordan Gallacher via NAGDU wrote:
>>> American is so far the only airline I have relatively no complaints
> about.
>>> I have only had one issue and that was coming back from Florida after
>>> training with Belto last year.  Delta on the other hand, I will not fly
>>> unless I absolutely have to because of the problems I continuously run
> into
>>> with them, and complaining has done no good.
>>> Jordan
>> 
>> 
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