[NAGDU] How I got contact information was Please! I need instructional Help Reporting An Uber Driver

Wed May 10 19:21:45 UTC 2017

Well, I'm glad he was able to figure it out. I am one of the contact folks
for the program I guess, so I did what I thought would be the best thing. I
was able to get his address by using the reply to all, go to the CC: field
and find it. I could then copy and paste it into an address field by way of
backing out of the reply message and starting a new message. This works
almost every time, at least for me.

Cindy Lou Ray

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marianne Denning
via NAGDU
Sent: Wednesday, May 10, 2017 2:18 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: Marianne Denning <marianne at denningweb.com>
Subject: Re: [NAGDU] Please! I need instructional Help Reporting An Uber
Drier

Since he gave his phone number I contacted him that way and he has worked it
out thanks to Cindy.

On Wed, May 10, 2017 at 2:37 PM, David via NAGDU <nagdu at nfbnet.org> wrote:

>
> David and Claire Rose in Clearwater, FL
>
> On 5/10/2017 12:01 PM, Buddy Brannan via NAGDU wrote:
>
>> Umm. Kinda hard to reply to you when you don't give your email 
>> address anywhere in your email.
>>
>> Be that as it may, I haven't filed a report from the web. However, 
>> you did it correctly on the app.
>>
>> There are two edit fields on the app. In the first one, give the 
>> driver's name and approximate time of the trip. On the second, put in
your report.
>>
>> Here's the problem. The app doesn't give you very much space, nor 
>> does it tell you how many characters you have or how many you're 
>> over. The reason the submit button was dimmed was because you typed 
>> too much. Make your report very brief, and then elaborate when they email
you back.
>>
>> --
>> Buddy Brannan, KB5ELV - Erie, PA
>> Phone: 814-860-3194
>> Mobile: 814-431-0962
>> Email: buddy at brannan.name
>>
>>
>>
>>
>> On May 10, 2017, at 11:45 AM, Chaim B. Segal via NAGDU 
>> <nagdu at nfbnet.org>
>>> wrote:
>>>
>>> Hi All:
>>>
>>> To begin with, please direct all responses back to me and not to the 
>>> lists, because I am currently nomail and expect to be for quite a while.
>>>
>>> In a nutshell, I called for an Uber to transport me from my doctor's 
>>> office to work at approximately 10:26 Local time this morning. I 
>>> still have a record of the attempted trip on my phone. The driver, 
>>> whose name was not familiar, canceled the trip after my phone said 
>>> he was arriving. I tried to call him and first he did not answer and 
>>> it seems next he turned off his phone. The app told me to call for
another driver, which I did.
>>> Unfortunately, I arrived at work later than planned on account of 
>>> this, and really should be doing my job now. However, I thought I 
>>> should nip this one in the bud and report it immediately. I just 
>>> visited help.uber.com, and am having a hard time figuring out how to 
>>> maneuver around there. I see a link for "Dayton", then one for 
>>> "Riders", and one for "Drivers. There is a question of "How we can 
>>> help?" and an edit box of some sort. I typed in my query, and I saw 
>>> some choices with a "cancel" button below, but not a "Next or 
>>> "submit" button. I am using Internet Explorer as my browser. It seems
that Firefox does not work on my fairly new work computer.
>>>
>>> While the second driver in question was driving me here, I brought 
>>> up my past trips and tried to report what happened through the APP. 
>>> I dictated a report, and tried to submit it, but the submit button 
>>> says "dimmed." I wonder if it is because Ty, the first driver in 
>>> question who canceled did so.
>>>
>>> Where do I go from here?
>>>
>>> I'm about to start my job duties. I welcome any direct E-mail and 
>>> phone calls. My cell phone number is:
>>> 937 231-6119. I wish to hear from someone ASAP.
>>>
>>> Thanks!
>>>
>>> Happy Spring everybody!
>>>
>>> Chaim
>>>
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>>>
>>
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>
>
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--
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053
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