[NAGDU] How I got contact information was Please! I need instructional Help Reporting An Uber Driver

Wed May 10 21:32:40 UTC 2017

Didn't work for me...but yeah, it usually does. anyway, lad he got straightened out. 

--
Buddy Brannan, KB5ELV - Erie, PA
Phone: 814-860-3194 
Mobile: 814-431-0962
Email: buddy at brannan.name

> On May 10, 2017, at 3:21 PM, Cindy Ray via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Well, I'm glad he was able to figure it out. I am one of the contact folks
> for the program I guess, so I did what I thought would be the best thing. I
> was able to get his address by using the reply to all, go to the CC: field
> and find it. I could then copy and paste it into an address field by way of
> backing out of the reply message and starting a new message. This works
> almost every time, at least for me.
> 
> Cindy Lou Ray
> 
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marianne Denning
> via NAGDU
> Sent: Wednesday, May 10, 2017 2:18 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> <nagdu at nfbnet.org>
> Cc: Marianne Denning <marianne at denningweb.com>
> Subject: Re: [NAGDU] Please! I need instructional Help Reporting An Uber
> Drier
> 
> Since he gave his phone number I contacted him that way and he has worked it
> out thanks to Cindy.
> 
> 
> 
> On Wed, May 10, 2017 at 2:37 PM, David via NAGDU <nagdu at nfbnet.org> wrote:
> 
>> 
>> David and Claire Rose in Clearwater, FL
>> 
>> On 5/10/2017 12:01 PM, Buddy Brannan via NAGDU wrote:
>> 
>>> Umm. Kinda hard to reply to you when you don't give your email 
>>> address anywhere in your email.
>>> 
>>> Be that as it may, I haven't filed a report from the web. However, 
>>> you did it correctly on the app.
>>> 
>>> There are two edit fields on the app. In the first one, give the 
>>> driver's name and approximate time of the trip. On the second, put in
> your report.
>>> 
>>> Here's the problem. The app doesn't give you very much space, nor 
>>> does it tell you how many characters you have or how many you're 
>>> over. The reason the submit button was dimmed was because you typed 
>>> too much. Make your report very brief, and then elaborate when they email
> you back.
>>> 
>>> --
>>> Buddy Brannan, KB5ELV - Erie, PA
>>> Phone: 814-860-3194
>>> Mobile: 814-431-0962
>>> Email: buddy at brannan.name
>>> 
>>> 
>>> 
>>> 
>>> On May 10, 2017, at 11:45 AM, Chaim B. Segal via NAGDU 
>>> <nagdu at nfbnet.org>
>>>> wrote:
>>>> 
>>>> Hi All:
>>>> 
>>>> To begin with, please direct all responses back to me and not to the 
>>>> lists, because I am currently nomail and expect to be for quite a while.
>>>> 
>>>> In a nutshell, I called for an Uber to transport me from my doctor's 
>>>> office to work at approximately 10:26 Local time this morning. I 
>>>> still have a record of the attempted trip on my phone. The driver, 
>>>> whose name was not familiar, canceled the trip after my phone said 
>>>> he was arriving. I tried to call him and first he did not answer and 
>>>> it seems next he turned off his phone. The app told me to call for
> another driver, which I did.
>>>> Unfortunately, I arrived at work later than planned on account of 
>>>> this, and really should be doing my job now. However, I thought I 
>>>> should nip this one in the bud and report it immediately. I just 
>>>> visited help.uber.com, and am having a hard time figuring out how to 
>>>> maneuver around there. I see a link for "Dayton", then one for 
>>>> "Riders", and one for "Drivers. There is a question of "How we can 
>>>> help?" and an edit box of some sort. I typed in my query, and I saw 
>>>> some choices with a "cancel" button below, but not a "Next or 
>>>> "submit" button. I am using Internet Explorer as my browser. It seems
> that Firefox does not work on my fairly new work computer.
>>>> 
>>>> While the second driver in question was driving me here, I brought 
>>>> up my past trips and tried to report what happened through the APP. 
>>>> I dictated a report, and tried to submit it, but the submit button 
>>>> says "dimmed." I wonder if it is because Ty, the first driver in 
>>>> question who canceled did so.
>>>> 
>>>> Where do I go from here?
>>>> 
>>>> I'm about to start my job duties. I welcome any direct E-mail and 
>>>> phone calls. My cell phone number is:
>>>> 937 231-6119. I wish to hear from someone ASAP.
>>>> 
>>>> Thanks!
>>>> 
>>>> Happy Spring everybody!
>>>> 
>>>> Chaim
>>>> 
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>>>> ame
>>>> 
>>> 
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>> 
>> 
>> 
>> ---
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> 
> 
> 
> --
> Marianne Denning, TVI, MA
> Teacher of students who are blind or visually impaired
> (513) 607-6053
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