[NAGDU] NY Times article and complaint against Uber

Cindy Ray cindyray at gmail.com
Fri Apr 6 13:41:25 UTC 2018


Liz, did you go to the NFB Site and complete the surbvey that we are to
complete concerning experiences with Uber and Lyft Drivers? Part of the
settlement in California is for us to monitor them for 3-5 years. I expect
you know that though.
Cindy Lou Ray
cindyray at gmail.com


-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Elizabeth Campbell via
NAGDU
Sent: Friday, April 6, 2018 8:36 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
<nagdu at nfbnet.org>
Cc: Elizabeth Campbell <batescampbell at gmail.com>
Subject: [NAGDU] NY Times article and complaint against Uber

Hello all,

 

I receive messages via digest mode, so I am addressing two topics in this
post.

 

First, I am ashamed that the NY Times would allow such an article with such
a condescending tone. I hope that folks will write letters to the editor
about that.

Second, I am posting a link to a Star-Telegram article written by one of our
reporters about a complaint that I filed against Uber this week after the
driver drove past me and then canceled the trip. Sorry, you will have to
scroll through ads while reading the story. This took place when I requested
a ride home after attending a visitation at a funeral home as a good friend
passed away unexpectedly last week.

Note,the driver was suspended while uber investigates.

I spoke to an Uber customer service agent last night who asked me to recount
what happened. After I reinterated my complaint, he asked me to describe my
guide dog in terms of size and markings. I asked why that was relevant. The
agent responded by saying the driver could have been confused if there were
other people or animals around.

Note, that I did not inform the driver that I have a service dog.

 

I assured the agent that my friend was the only person waiting with me and
there were no animals around.

Here is the link to the story.

http://www.star-telegram.com/news/local/community/fort-worth/article20807287
9.html

_______________________________________________
NAGDU mailing list
NAGDU at nfbnet.org
http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
To unsubscribe, change your list options or get your account info for NAGDU:
http://nfbnet.org/mailman/options/nagdu_nfbnet.org/cindyray%40gmail.com





More information about the NAGDU mailing list