[NAGDU] Uber reporting - cancels

[Tracy Carcione]

Huh.  I'd think they'd need to know if it was a long trip.
Uber called me last night, so I explained the whole thing to their helpful guy, and they'll investigate all of it, which is good enough for me.
Tracy

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Buddy Brannan via NAGDU
Sent: Saturday, August 11, 2018 8:31 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Cc: Buddy Brannan
Subject: Re: [NAGDU] Uber reporting - cancels

I can’t help with most of this, but I can tell you that drivers don’t know where you’re going until you actually get in the car and they start the trip. They know who they’re picking up and where they’re picking up, but not where you’re going. This in an effort to cut down on drivers not accepting short trips. There may be some exception where they know if a trip is further than a certain distance, but I don’t recall that for certain. 

> On Aug 11, 2018, at 1:29 PM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
> 
> My husband and I had a heap of trouble with Uber going to and returning from
> vacation.  Going, I called an Uber.  Apparently, when he saw me and my dog,
> he drove off.  He didn't contact me, and somehow I got charged a
> cancellation fee, even though I didn't cancel.  I found that driver in my
> trips list when I returned yesterday, and I made a complaint.  I couldn't do
> it earlier, since I had limited internet and no phone where I was.  Next, 2
> more drivers showed up, but one said she didn't know how to get to JFK, and
> the other said he didn't have time to go that far.  So why did either of
> these jokers accept the trip to begin with?  Or was it when I walked up to
> the car with my dog they decided they couldn't do it?  Anyway, I can't find
> either of these turkeys on my trips list, so I don't know how to complain
> about them.
> 
> Then, coming back from JFK, the first driver I got said he didn't have room
> for us, even though the person helping us said it was a big car.  I can't
> find him on my trips list either to complain.  
> 
> 
> 
> It was all quite aggravating, especially the first 3 when we were trying to
> get to the airport.
> 
> 
> 
> And how do I put all these things in the NFB Rideshare form?  Do I put the
> same trip 4 times on the same date, 3 with complaints and the last without?
> 
> Thanks.
> 
> 
> 
> Oh, once we got past the idiocy, we had a great trip.
> 
> Tracy
> 
> 
> 
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