[NAGDU] any news on airlines??????

Cindy Ray cindyray at gmail.com
Sun Feb 25 03:27:36 UTC 2018 

The only time I ever carried documentation was wen I went to Canada. I was going to say when I went to Guatemala, but I didn't take the dog. The likelihood that they will ask for it is pretty low if the dog is being well behaved. However, several years ago I had an employee insist that I need to have a special pass because the dog was a support animal, and I could never convince her otherwise. I never followed through with a complaint; I wish I had because part of the problems we always have flying is untrained employees. As for whether or not Delta cares what we think, they clearly do because they have rescinded their original requirements. 
Cindy Lou Ray
cindyray at gmail.com

Cindy Lou Ray
cindyray at gmail.com


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of David via NAGDU
Sent: Saturday, February 24, 2018 9:15 PM
To: Ricky Joe Cook via NAGDU <nagdu at nfbnet.org>
Cc: David <david at bakerinet.com>
Subject: Re: [NAGDU] any news on airlines??????

Thanks to the NFB's advocacy, they have rescinded additional requirements for service animals.  There has been no change from their former policy other than offering the alternative of having your vet sign their certificate.  Carrying a document certifying that your pup has a current rabies vaccination has always been your responsibility when traveling by air, even if you haven't been asked to show it.

*David in Clearwater, FL*
*david at bakerinet.com

*
On 2/24/2018 8:59 PM, Ricky Joe Cook via NAGDU wrote:
> What a bunch of crap from Delta. They don't give a $$$ how their 
> policy effects us. Its just a bunch of hot air. Our trained guide dogs 
> come home with a rabi's shot and have a rabi's tag on them. I think 
> all the schools do this so what's the difference between looking at a 
> Rabi's document or looking at the rabi's tag and the date that its 
> good for.
>
> Just my humble opinion.
>
> Ricky Joe & Darcy
>
>
> -----Original Message----- From: Sunshine via NAGDU
> Sent: Saturday, February 24, 2018 5:38 PM
> To: nagdu at nfbnet.org
> Cc: Sunshine
> Subject: Re: [NAGDU] any news on airlines??????
>
> Mike H and all: Below is the letter I received in my email today. It's 
> good news in the sense that anyone with service animals, guide dogs, 
> and emotional disability dogs have to follow the same rules.
>
> I wrote much more in my message, but they just cited a snippet. Also I 
> called and was told I would receive a call, and just received an email 
> response. This message arrived, today, Saturday, Februbley 24th.
>
> 'Begin forwarded message:
>
>> From: "dotdlcare at delta.com" <dotdlcare at delta.com>
>> Date: February 24, 2018 at 5:43:41 PM CST
>> To: "ruthmtipps at gmail.com" <ruthmtipps at gmail.com>
>> Subject: GG2018010114 - (RUTH TIPPS) MW1377 
>> [refcc_00D1aally3afdd_5001aW5SDWCCREF]
>>
>> Hello Ruth,
>>
>> RE: Case 00654818
>>
>> We've received your message sent to the United States Department of 
>> Transportation. Thanks for writing and sharing your feelings about 
>> the changes to our Service Animal (SVAN) and Emotional 
>> Support/Psychiatric Animal (ESAN) policies that will go into effect 
>> on March 1, 2018.
>>
>> We understand these changes to our policy will have an impact on your 
>> travel experience, since you travel with a guide dog. As you 
>> mentioned, you feel the requirements to present documentation your 
>> guide dog's vaccinations and the additional check-in restrictions 
>> would make the entire travel experience much more difficult for 
>> travelers and their service animals. That said, please know that 
>> since the original announcement of the policy changes, we have 
>> listened to customer feedback and have made some adjustments to the 
>> requirements for passengers traveling with Service Animals.
>>
>> Customers traveling with trained service animals are encouraged but 
>> no longer required to submit documentation 48 hours prior to flight 
>> via delta.com. However, they are still required to travel with the 
>> animals Veterinary Health Form and/or immunization record (current 
>> within one year of travel date), but would no longer be required to 
>> have a distemper vaccination. These customers may check-in via 
>> delta.com, the Fly Delta mobile app, airport kiosks or with an 
>> airport agent.
>>
>> For complete details on this policy, please go to Delta.com to become 
>> familiar with our most up-to-date information and recent changes to 
>> our guidelines. Our website has some valuable information for those 
>> who need additional assistance, including our section on traveling 
>> with service and support animals, which you will find under "Special 
>> Concerns".
>>
>> It is also important to mention that the changes we have made to our 
>> policy comply with all applicable laws and regulations and supports 
>> our top priority of ensuring the safety of our customers, employees 
>> and the legitimate service and support animals that fly on Delta. We 
>> believe that the lack of regulation in both health and training 
>> screening for ESANs is creating unsafe conditions in air travel and 
>> we have worked with our Advisory Board on Disability to come up with 
>> solutions that support those that legitimately need to travel with an 
>> animal. We have made these changes in response to customers who have 
>> reached out to us, including many from the Disability community, to 
>> take action in this regard.
>>
>> For any additional questions you may have, feel free to call our 
>> Disability Assistance Line at 404-209-3434, which is devoted to 
>> helping with whatever the concern may be either before, during or 
>> after traveling with us or for assistance with the documentation forms.
>>
>> We understand your feelings surrounding this issue and we are 
>> grateful you took the time to share your concerns. Your comments have 
>> been shared with the responsible leadership teams and your feedback 
>> will help us to better serve all of our customers.
>>
>> I appreciate the opportunity to review your email. Thanks for writing.
>>
>> Regards,
>>
>> Megan Buchanan
>> Delta Air Lines
>>
>> [refcc_00D1aally3afdd_5001aW5SDWCCREF]
>>
>>
>> ----------
>
> Sunshine and my sweet, loving, playful, wiggling serious-working Tse 
> black labradorable Velvet
>
> ----- Original Message ---------------
>> From: dotdlcare at delta.com [dotdlcare at delta.com]
>> Sent: 2/13/2018 10:18 AM
>> To: ruthmtipps at gmail.com
>> Subject: GG2018010114 - (RUTH TIPPS) MW1377 []
>>
>> Hello Ruth,
>>
>> RE: Case 00654818
>>
>> We've received your voice message sent to the United States 
>> Department of Transportation. They have asked us to respond to you 
>> directly. Emails, voice messages, and letters are answered in the 
>> order they are received. We appreciate your patience while we review 
>> your concerns.
>>
>> Regards,
>>
>> Customer Care
>> Delta Air Lines
>>
>>
>> []
>>
>>
>> --------------- Original Message ---------------
>>
>>
>> Case Number: GG2018010114
>> Consumer Information
>> Inquirer Type Name Address E-mail Address Office Phone Home Phone AH 
>> Ms. RUTH TIPPS ruthmtipps at gmail.com 918-938-7014 Complaints 
>> Information Complaint Code Carrier Name Flight Date Flight Itinerary
>> MW1377 DELTA AIR LINES
>> Description of Problem/Inquiry
>> Ns, Tipps called DOT consumer line regarding DL new ESA policy. See 
>> attach
>
>
>
>
> Begin forwarded message:
>
>
> From: "dotdlcare at delta.com" <dotdlcare at delta.com>
> Date: February 24, 2018 at 5:43:41 PM CST
> To: "ruthmtipps at gmail.com" <ruthmtipps at gmail.com>
> Subject: GG2018010114 - (RUTH TIPPS) MW1377 
> [refcc_00D1aally3afdd_5001aW5SDWCCREF]
>
>
> Hello Ruth,
>
> RE: Case 00654818
>
> We've received your message sent to the United States Department of 
> Transportation. Thanks for writing and sharing your feelings about the 
> changes to our Service Animal (SVAN) and Emotional Support/Psychiatric 
> Animal (ESAN) policies that will go into effect on March 1, 2018.
>
> We understand these changes to our policy will have an impact on your 
> travel experience, since you travel with a guide dog. As you 
> mentioned, you feel the requirements to present documentation your 
> guide dog's vaccinations and the additional check-in restrictions 
> would make the entire travel experience much more difficult for 
> travelers and their service animals. That said, please know that since 
> the original announcement of the policy changes, we have listened to 
> customer feedback and have made some adjustments to the requirements 
> for passengers traveling with Service Animals.
>
> Customers traveling with trained service animals are encouraged but no 
> longer required to submit documentation 48 hours prior to flight via 
> delta.com. However, they are still required to travel with the animals 
> Veterinary Health Form and/or immunization record (current within one 
> year of travel date), but would no longer be required to have a 
> distemper vaccination. These customers may check-in via delta.com, the 
> Fly Delta mobile app, airport kiosks or with an airport agent.
>
> For complete details on this policy, please go to Delta.com to become 
> familiar with our most up-to-date information and recent changes to 
> our guidelines. Our website has some valuable information for those 
> who need additional assistance, including our section on traveling 
> with service and support animals, which you will find under "Special 
> Concerns".
>
> It is also important to mention that the changes we have made to our 
> policy comply with all applicable laws and regulations and supports 
> our top priority of ensuring the safety of our customers, employees 
> and the legitimate service and support animals that fly on Delta. We 
> believe that the lack of regulation in both health and training 
> screening for ESANs is creating unsafe conditions in air travel and we 
> have worked with our Advisory Board on Disability to come up with 
> solutions that support those that legitimately need to travel with an 
> animal. We have made these changes in response to customers who have 
> reached out to us, including many from the Disability community, to 
> take action in this regard.
>
> For any additional questions you may have, feel free to call our 
> Disability Assistance Line at 404-209-3434, which is devoted to 
> helping with whatever the concern may be either before, during or 
> after traveling with us or for assistance with the documentation forms.
>
> We understand your feelings surrounding this issue and we are grateful 
> you took the time to share your concerns. Your comments have been 
> shared with the responsible leadership teams and your feedback will 
> help us to better serve all of our customers.
>
> I appreciate the opportunity to review your email. Thanks for writing.
>
> Regards,
>
> Megan Buchanan
> Delta Air Lines
>
> [refcc_00D1aally3afdd_5001aW5SDWCCREF]
>
>
>
> --------------- Original Message ---------------
> From: dotdlcare at delta.com [dotdlcare at delta.com]
> Sent: 2/13/2018 10:18 AM
> To: ruthmtipps at gmail.com
> Subject: GG2018010114 - (RUTH TIPPS) MW1377 []
>
> Hello Ruth,
>
> RE: Case 00654818
>
> We've received your voice message sent to the United States Department 
> of Transportation. They have asked us to respond to you directly.
> Emails, voice messages, and letters are answered in the order they are 
> received. We appreciate your patience while we review your concerns.
>
> Regards,
>
> Customer Care
> Delta Air Lines
>
>
> []
>
>
>
> --------------- Original Message ---------------
>
>  Case Number: GG2018010114
> Consumer Information
> Inquirer TypeNameAddressE-mail AddressOffice PhoneHome Phone AH Ms. 
> RUTH TIPPS  ruthmtipps at gmail.com  918-938-7014 Complaints Information 
> Complaint CodeCarrier NameFlight DateFlight Itinerary
> MW1377 DELTA AIR LINES
> Description of Problem/Inquiry
> Ns, Tipps called DOT consumer line regarding DL new ESA policy. See 
> attach
>
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