[NAGDU] any news on airlines??????

Sun Feb 25 02:14:22 UTC 2018

Exact same response as I received.
Jordan

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Sunshine via
NAGDU
Sent: Saturday, February 24, 2018 7:39 PM
To: nagdu at nfbnet.org
Cc: Sunshine <halogirl817 at gmail.com>
Subject: Re: [NAGDU] any news on airlines??????

Mike H and all: Below is the letter I received in my email today. It's good
news in the sense that anyone with service animals, guide dogs, and
emotional disability dogs have to follow the same rules.

I wrote much more in my message, but they just cited a snippet. Also I
called and was told I would receive a call, and just received an email
response. This message arrived, today, Saturday, Februbley 24th.

'Begin forwarded message:

> From: "dotdlcare at delta.com" <dotdlcare at delta.com>
> Date: February 24, 2018 at 5:43:41 PM CST
> To: "ruthmtipps at gmail.com" <ruthmtipps at gmail.com>
> Subject: GG2018010114 - (RUTH TIPPS) MW1377 
> [refcc_00D1aally3afdd_5001aW5SDWCCREF]
> 
> Hello Ruth,
> 
> RE: Case 00654818
> 
> We've received your message sent to the United States Department of
Transportation. Thanks for writing and sharing your feelings about the
changes to our Service Animal (SVAN) and Emotional Support/Psychiatric
Animal (ESAN) policies that will go into effect on March 1, 2018. 
> 
> We understand these changes to our policy will have an impact on your
travel experience, since you travel with a guide dog. As you mentioned, you
feel the requirements to present documentation your guide dog's vaccinations
and the additional check-in restrictions would make the entire travel
experience much more difficult for travelers and their service animals. That
said, please know that since the original announcement of the policy
changes, we have listened to customer feedback and have made some
adjustments to the requirements for passengers traveling with Service
Animals.  
> 
> Customers traveling with trained service animals are encouraged but no
longer required to submit documentation 48 hours prior to flight via
delta.com. However, they are still required to travel with the animals
Veterinary Health Form and/or immunization record (current within one year
of travel date), but would no longer be required to have a distemper
vaccination. These customers may check-in via delta.com, the Fly Delta
mobile app, airport kiosks or with an airport agent.
> 
> For complete details on this policy, please go to Delta.com to become
familiar with our most up-to-date information and recent changes to our
guidelines. Our website has some valuable information for those who need
additional assistance, including our section on traveling with service and
support animals, which you will find under "Special Concerns".
> 
> It is also important to mention that the changes we have made to our
policy comply with all applicable laws and regulations and supports our top
priority of ensuring the safety of our customers, employees and the
legitimate service and support animals that fly on Delta. We believe that
the lack of regulation in both health and training screening for ESANs is
creating unsafe conditions in air travel and we have worked with our
Advisory Board on Disability to come up with solutions that support those
that legitimately need to travel with an animal. We have made these changes
in response to customers who have reached out to us, including many from the
Disability community, to take action in this regard.
> 
> For any additional questions you may have, feel free to call our
Disability Assistance Line at 404-209-3434, which is devoted to helping with
whatever the concern may be either before, during or after traveling with us
or for assistance with the documentation forms. 
> 
> We understand your feelings surrounding this issue and we are grateful you
took the time to share your concerns. Your comments have been shared with
the responsible leadership teams and your feedback will help us to better
serve all of our customers.
> 
> I appreciate the opportunity to review your email. Thanks for writing.
> 
> Regards,
> 
> Megan Buchanan
> Delta Air Lines
> 
> [refcc_00D1aally3afdd_5001aW5SDWCCREF]
> 
> 
> ----------

Sunshine and my sweet, loving, playful, wiggling serious-working Tse black
labradorable Velvet 

----- Original Message ---------------
> From: dotdlcare at delta.com [dotdlcare at delta.com]
> Sent: 2/13/2018 10:18 AM
> To: ruthmtipps at gmail.com
> Subject: GG2018010114 - (RUTH TIPPS) MW1377 []
>  
> Hello Ruth,
> 
> RE: Case 00654818
> 
> We've received your voice message sent to the United States Department of
Transportation. They have asked us to respond to you directly. Emails, voice
messages, and letters are answered in the order they are received. We
appreciate your patience while we review your concerns. 
> 
> Regards,
> 
> Customer Care
> Delta Air Lines
> 
> 
> []
> 
> 
> --------------- Original Message ---------------
> 
>   
> Case Number: GG2018010114
> Consumer Information
> Inquirer Type	Name	Address	E-mail Address	Office Phone	Home Phone
> AH	Ms. RUTH TIPPS		ruthmtipps at gmail.com		918-938-7014

> Complaints Information
> Complaint Code	Carrier Name	Flight Date	Flight Itinerary
> MW1377	DELTA AIR LINES		
> Description of Problem/Inquiry
> Ns, Tipps called DOT consumer line regarding DL new ESA policy. See 
> attach

Begin forwarded message:

From: "dotdlcare at delta.com" <dotdlcare at delta.com>
Date: February 24, 2018 at 5:43:41 PM CST
To: "ruthmtipps at gmail.com" <ruthmtipps at gmail.com>
Subject: GG2018010114 - (RUTH TIPPS) MW1377
[refcc_00D1aally3afdd_5001aW5SDWCCREF]

Hello Ruth,

RE: Case 00654818

We've received your message sent to the United States Department of
Transportation. Thanks for writing and sharing your feelings about the
changes to our Service Animal (SVAN) and Emotional Support/Psychiatric
Animal (ESAN) policies that will go into effect on March 1, 2018. 

We understand these changes to our policy will have an impact on your travel
experience, since you travel with a guide dog. As you mentioned, you feel
the requirements to present documentation your guide dog's vaccinations and
the additional check-in restrictions would make the entire travel experience
much more difficult for travelers and their service animals. That said,
please know that since the original announcement of the policy changes, we
have listened to customer feedback and have made some adjustments to the
requirements for passengers traveling with Service Animals.  

Customers traveling with trained service animals are encouraged but no
longer required to submit documentation 48 hours prior to flight via
delta.com. However, they are still required to travel with the animals
Veterinary Health Form and/or immunization record (current within one year
of travel date), but would no longer be required to have a distemper
vaccination. These customers may check-in via delta.com, the Fly Delta
mobile app, airport kiosks or with an airport agent.

For complete details on this policy, please go to Delta.com to become
familiar with our most up-to-date information and recent changes to our
guidelines. Our website has some valuable information for those who need
additional assistance, including our section on traveling with service and
support animals, which you will find under "Special Concerns".

It is also important to mention that the changes we have made to our policy
comply with all applicable laws and regulations and supports our top
priority of ensuring the safety of our customers, employees and the
legitimate service and support animals that fly on Delta. We believe that
the lack of regulation in both health and training screening for ESANs is
creating unsafe conditions in air travel and we have worked with our
Advisory Board on Disability to come up with solutions that support those
that legitimately need to travel with an animal. We have made these changes
in response to customers who have reached out to us, including many from the
Disability community, to take action in this regard.

For any additional questions you may have, feel free to call our Disability
Assistance Line at 404-209-3434, which is devoted to helping with whatever
the concern may be either before, during or after traveling with us or for
assistance with the documentation forms. 

We understand your feelings surrounding this issue and we are grateful you
took the time to share your concerns. Your comments have been shared with
the responsible leadership teams and your feedback will help us to better
serve all of our customers.

I appreciate the opportunity to review your email. Thanks for writing.

Regards,

Megan Buchanan
Delta Air Lines

[refcc_00D1aally3afdd_5001aW5SDWCCREF]

--------------- Original Message ---------------
From: dotdlcare at delta.com [dotdlcare at delta.com]
Sent: 2/13/2018 10:18 AM
To: ruthmtipps at gmail.com
Subject: GG2018010114 - (RUTH TIPPS) MW1377 []

Hello Ruth,

RE: Case 00654818

We've received your voice message sent to the United States Department of
Transportation. They have asked us to respond to you directly. Emails, voice
messages, and letters are answered in the order they are received. We
appreciate your patience while we review your concerns. 

Regards,

Customer Care
Delta Air Lines

[]

--------------- Original Message ---------------

  Case Number: GG2018010114
Consumer Information
Inquirer TypeNameAddressE-mail AddressOffice PhoneHome Phone AH Ms. RUTH
TIPPS  ruthmtipps at gmail.com  918-938-7014 Complaints Information Complaint
CodeCarrier NameFlight DateFlight Itinerary
MW1377 DELTA AIR LINES   
Description of Problem/Inquiry
Ns, Tipps called DOT consumer line regarding DL new ESA policy. See attach

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