[NAGDU] any news on airlines??????

Sun Feb 25 23:19:55 UTC 2018

Yeah, everyone who wrote oo called probably got the same  form letter. 

Sunshine and my sweet, loving, playful, wiggling serious-working Tse black labradorable Velvet 

----- Original Message -----
From: Jordan Gallacher via NAGDU  <nagdu at nfbnet.org>
To: his'NAGDU Mailing List, the National Association of Guide Dog Users'"  <nagdu at nfbnet.org>
Date: Saturday, February 24, 2018 6:15 pm
Subject: Re: [NAGDU] any news on airlines??????

>
>
> Exact same response as I received.
> Jordan
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Sunshine via
> NAGDU
> Sent: Saturday, February 24, 2018 7:39 PM
> To: nagdu at nfbnet.org
> Cc: Sunshine <halogirl817 at gmail.com>
> Subject: Re: [NAGDU] any news on airlines??????
> 
> Mike H and all: Below is the letter I received in my email today. It's good
> news in the sense that anyone with service animals, guide dogs, and
> emotional disability dogs have to follow the same rules.
> 
> I wrote much more in my message, but they just cited a snippet. Also I
> called and was told I would receive a call, and just received an email
> response. This message arrived, today, Saturday, Februbley 24th.
> 
> 'Begin forwarded message:
> 
> > From: "dotdlcare at delta.com" <dotdlcare at delta.com>
> > Date: February 24, 2018 at 5:43:41 PM CST
> > To: "ruthmtipps at gmail.com" <ruthmtipps at gmail.com>
> > Subject: GG2018010114 - (RUTH TIPPS) MW1377 
> > [refcc_00D1aally3afdd_5001aW5SDWCCREF]
> > 
> > Hello Ruth,
> > 
> > RE: Case 00654818
> > 
> > We've received your message sent to the United States Department of
> Transportation. Thanks for writing and sharing your feelings about the
> changes to our Service Animal (SVAN) and Emotional Support/Psychiatric
> Animal (ESAN) policies that will go into effect on March 1, 2018. 
> > 
> > We understand these changes to our policy will have an impact on your
> travel experience, since you travel with a guide dog. As you mentioned, you
> feel the requirements to present documentation your guide dog's vaccinations
> and the additional check-in restrictions would make the entire travel
> experience much more difficult for travelers and their service animals. That
> said, please know that since the original announcement of the policy
> changes, we have listened to customer feedback and have made some
> adjustments to the requirements for passengers traveling with Service
> Animals.  
> > 
> > Customers traveling with trained service animals are encouraged but no
> longer required to submit documentation 48 hours prior to flight via
> delta.com. However, they are still required to travel with the animals
> Veterinary Health Form and/or immunization record (current within one year
> of travel date), but would no longer be required to have a distemper
> vaccination. These customers may check-in via delta.com, the Fly Delta
> mobile app, airport kiosks or with an airport agent.
> > 
> > For complete details on this policy, please go to Delta.com to become
> familiar with our most up-to-date information and recent changes to our
> guidelines. Our website has some valuable information for those who need
> additional assistance, including our section on traveling with service and
> support animals, which you will find under "Special Concerns".
> > 
> > It is also important to mention that the changes we have made to our
> policy comply with all applicable laws and regulations and supports our top
> priority of ensuring the safety of our customers, employees and the
> legitimate service and support animals that fly on Delta. We believe that
> the lack of regulation in both health and training screening for ESANs is
> creating unsafe conditions in air travel and we have worked with our
> Advisory Board on Disability to come up with solutions that support those
> that legitimately need to travel with an animal. We have made these changes
> in response to customers who have reached out to us, including many from the
> Disability community, to take action in this regard.
> > 
> > For any additional questions you may have, feel free to call our
> Disability Assistance Line at 404-209-3434, which is devoted to helping with
> whatever the concern may be either before, during or after traveling with us
> or for assistance with the documentation forms. 
> > 
> > We understand your feelings surrounding this issue and we are grateful you
> took the time to share your concerns. Your comments have been shared with
> the responsible leadership teams and your feedback will help us to better
> serve all of our customers.
> > 
> > I appreciate the opportunity to review your email. Thanks for writing.
> > 
> > Regards,
> > 
> > Megan Buchanan
> > Delta Air Lines
> > 
> > [refcc_00D1aally3afdd_5001aW5SDWCCREF]
> > 
> > 
> > ----------
> 
> Sunshine and my sweet, loving, playful, wiggling serious-working Tse black
> labradorable Velvet 
> 
> ----- Original Message ---------------
> > From: dotdlcare at delta.com [dotdlcare at delta.com]
> > Sent: 2/13/2018 10:18 AM
> > To: ruthmtipps at gmail.com
> > Subject: GG2018010114 - (RUTH TIPPS) MW1377 []
> >  
> > Hello Ruth,
> > 
> > RE: Case 00654818
> > 
> > We've received your voice message sent to the United States Department of
> Transportation. They have asked us to respond to you directly. Emails, voice
> messages, and letters are answered in the order they are received. We
> appreciate your patience while we review your concerns. 
> > 
> > Regards,
> > 
> > Customer Care
> > Delta Air Lines
> > 
> > 
> > []
> > 
> > 
> > --------------- Original Message ---------------
> > 
> >   
> > Case Number: GG2018010114
> > Consumer Information
> > Inquirer Type	Name	Address	E-mail Address	Office Phone	Home Phone
> > AH	Ms. RUTH TIPPS		ruthmtipps at gmail.com		918-938-7014
> 
> > Complaints Information
> > Complaint Code	Carrier Name	Flight Date	Flight Itinerary
> > MW1377	DELTA AIR LINES		
> > Description of Problem/Inquiry
> > Ns, Tipps called DOT consumer line regarding DL new ESA policy. See 
> > attach
> 
> 
> 
> 
> Begin forwarded message:
> 
> 
> From: "dotdlcare at delta.com" <dotdlcare at delta.com>
> Date: February 24, 2018 at 5:43:41 PM CST
> To: "ruthmtipps at gmail.com" <ruthmtipps at gmail.com>
> Subject: GG2018010114 - (RUTH TIPPS) MW1377
> [refcc_00D1aally3afdd_5001aW5SDWCCREF]
> 
> 
> Hello Ruth,
> 
> RE: Case 00654818
> 
> We've received your message sent to the United States Department of
> Transportation. Thanks for writing and sharing your feelings about the
> changes to our Service Animal (SVAN) and Emotional Support/Psychiatric
> Animal (ESAN) policies that will go into effect on March 1, 2018. 
> 
> We understand these changes to our policy will have an impact on your travel
> experience, since you travel with a guide dog. As you mentioned, you feel
> the requirements to present documentation your guide dog's vaccinations and
> the additional check-in restrictions would make the entire travel experience
> much more difficult for travelers and their service animals. That said,
> please know that since the original announcement of the policy changes, we
> have listened to customer feedback and have made some adjustments to the
> requirements for passengers traveling with Service Animals.  
> 
> Customers traveling with trained service animals are encouraged but no
> longer required to submit documentation 48 hours prior to flight via
> delta.com. However, they are still required to travel with the animals
> Veterinary Health Form and/or immunization record (current within one year
> of travel date), but would no longer be required to have a distemper
> vaccination. These customers may check-in via delta.com, the Fly Delta
> mobile app, airport kiosks or with an airport agent.
> 
> For complete details on this policy, please go to Delta.com to become
> familiar with our most up-to-date information and recent changes to our
> guidelines. Our website has some valuable information for those who need
> additional assistance, including our section on traveling with service and
> support animals, which you will find under "Special Concerns".
> 
> It is also important to mention that the changes we have made to our policy
> comply with all applicable laws and regulations and supports our top
> priority of ensuring the safety of our customers, employees and the
> legitimate service and support animals that fly on Delta. We believe that
> the lack of regulation in both health and training screening for ESANs is
> creating unsafe conditions in air travel and we have worked with our
> Advisory Board on Disability to come up with solutions that support those
> that legitimately need to travel with an animal. We have made these changes
> in response to customers who have reached out to us, including many from the
> Disability community, to take action in this regard.
> 
> For any additional questions you may have, feel free to call our Disability
> Assistance Line at 404-209-3434, which is devoted to helping with whatever
> the concern may be either before, during or after traveling with us or for
> assistance with the documentation forms. 
> 
> We understand your feelings surrounding this issue and we are grateful you
> took the time to share your concerns. Your comments have been shared with
> the responsible leadership teams and your feedback will help us to better
> serve all of our customers.
> 
> I appreciate the opportunity to review your email. Thanks for writing.
> 
> Regards,
> 
> Megan Buchanan
> Delta Air Lines
> 
> [refcc_00D1aally3afdd_5001aW5SDWCCREF]
> 
> 
> 
> --------------- Original Message ---------------
> From: dotdlcare at delta.com [dotdlcare at delta.com]
> Sent: 2/13/2018 10:18 AM
> To: ruthmtipps at gmail.com
> Subject: GG2018010114 - (RUTH TIPPS) MW1377 []
>   
> Hello Ruth,
> 
> RE: Case 00654818
> 
> We've received your voice message sent to the United States Department of
> Transportation. They have asked us to respond to you directly. Emails, voice
> messages, and letters are answered in the order they are received. We
> appreciate your patience while we review your concerns. 
> 
> Regards,
> 
> Customer Care
> Delta Air Lines
> 
> 
> []
> 
> 
> 
> --------------- Original Message ---------------
> 
>   Case Number: GG2018010114
> Consumer Information
> Inquirer TypeNameAddressE-mail AddressOffice PhoneHome Phone AH Ms. RUTH
> TIPPS  ruthmtipps at gmail.com  918-938-7014 Complaints Information Complaint
> CodeCarrier NameFlight DateFlight Itinerary
> MW1377 DELTA AIR LINES   
> Description of Problem/Inquiry
> Ns, Tipps called DOT consumer line regarding DL new ESA policy. See attach
> 
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> 
> 
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