[NAGDU] Delta to Require Advance Documentation for Service, Support Animals to Fly - WSJ

Michael Forzano michaeldforzano at gmail.com
Fri Jan 19 18:58:11 UTC 2018


Here is the link to the policy on Delta's website:
https://www.delta.com/content/www/en_US/traveling-with-us/special-travel-needs/service-animals.html
It appears that they are trying to require documentation for trained
service animals, which likely includes guide dogs, not just emotional
support animals.
Hopefully Marion or someone can clarify if this is actually illegal
under the ACAA. I, for one, do not feel comfortable with this
requirement and will be flying other airlines if it is enforced. It's
really too bad as I frequently fly Delta and have always found them to
be accommodating.

On 1/19/18, Jenine Stanley via NAGDU <nagdu at nfbnet.org> wrote:
> The only identification that can be done currently at the airport and by the
> airlines involves asking the same 2 questions that can be asked under the
> ADA.
>
> Is that a service animal required because of a disability?
> How does the animal assist with your disability.
>
> No ID card is required. If an airline staff person is unsure of whether the
> animal is a service animal and things like harnesses, tags or Id cannot
> resolve the issue, then the Complaint Resolution Officer steps in to make
> the determination. This is the last resort though.
>
> One concern that I raise is how such records will be kept.
>
> Not sure if it’s happened to anyone here but I routinely am asked by ticket
> counter staff for my letter, meaning the mental health letter required for a
> psychiatric service animal or emotional support animal handler. Since both
> of these types of animals fall under the category of service animal in the
> ACAA, the poorly trained staff assumes all service animals must be
> accompanied by this magical letter.
>
> I’ve luckily been able to resolve all of the requests for such a letter
> ammicably but some people have not. That’s my big concern. Are we adding
> another layer to the confusion already facing frontline airline staff?
>
>> On Jan 19, 2018, at 12:04 PM, Buddy Brannan via NAGDU <nagdu at nfbnet.org>
>> wrote:
>>
>> Who says we have to identify at the airport, aside from the usual ID and
>> boarding pass requirements imposed on everyone else? And what's OK about
>> potentially being in violation of the ACAA again?
>>
>> And where am I going to get a school ID again? What about all the other
>> legitimate sd teams who also do not have a school ID? Screw them, eh?
>>
>> Sent from my iPhone
>>
>>> On Jan 19, 2018, at 11:58 AM, Christopher O'meally via NAGDU
>>> <nagdu at nfbnet.org> wrote:
>>>
>>> I personally don't think its a bad thing.  They are trying to weed out
>>> all of the fakes that give flight attendants and passangers issues
>>> during flight.  So sadly changes need to be made to do this, and I
>>> don't think flashing our school ID or what have you should be a big
>>> deal.  we already have to identify ourselves in airports anyway.
>>>
>>>> On 1/19/18, Gabriel Moloney via NAGDU <nagdu at nfbnet.org> wrote:
>>>> hi there
>>>> I am having the same problem can not read the full article could you
>>>> post
>>>> here???
>>>> regards
>>>> gabriel
>>>>
>>>>> On 19 Jan 2018, at 16:44, Jenine Stanley via NAGDU <nagdu at nfbnet.org>
>>>>> wrote:
>>>>>
>>>>> Sorry, can’t read the full article. Can you post here?
>>>>>
>>>>>> On Jan 19, 2018, at 11:38 AM, Jessica Dail via NAGDU <nagdu at nfbnet.org
>>>>>> <mailto:nagdu at nfbnet.org>> wrote:
>>>>>>
>>>>>>
>>>>>> Hi,
>>>>>> This is not good.
>>>>>> It may even be illegal.
>>>>>>
>>>>>> https://www.wsj.com/amp/articles/delta-to-require-advance-proof-of-need-for-service-support-animals-to-fly-1516372227
>>>>>>
>>>>>> Thanks,
>>>>>> Jessica
>>>>>> _______________________________________________
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>>>>>
>>>>>
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>>>
>>>
>>> --
>>> Very Respectfully,
>>>
>>> Christopher O’Meally.
>>>
>>> NVB of Virginia 2016 leadership fellow.
>>>
>>> Lead instructor and CEO of Access Tech Media INC.
>>>
>>> Contract Closeout Specialist, Defense Contract Management Agency.
>>>
>>> Chris.omeally at gmail.com
>>>
>>> (804)658-6668
>>>
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>>
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Very interested to know what action NAGDU will be taking on this.

Mike




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