[NAGDU] FW: Delta Airlines has new rules for service dogs

Tue Jan 30 00:01:26 UTC 2018

Sherri:

I am so glad to hear that all the guide and assistance dog schools will be 
working together to resolve this issue.  What Leader Dogs said in that 
message is true, showing a united strong force should get the attention of 
the airline industry.  Good luck to all those who will be working hard to 
allow us to travel by air without discrimination because of our guide dogs.

Sandra
SLJohnson25 at comcast.net
-----Original Message----- 
From: Sherri Brun via NAGDU
Sent: Monday, January 29, 2018 6:09 PM
To: nagdu at nfbnet.org
Cc: Sherri Brun
Subject: [NAGDU] FW: Delta Airlines has new rules for service dogs

Thought this might be of interest!

Sherri

From: Leader Dogs for the Blind [mailto:leaderdog at leaderdog.ccsend.com] On 
Behalf Of Leader Dogs for the Blind
Sent: Monday, January 29, 2018 5:01 PM
To: flmom2006 at gmail.com
Subject: Delta Airlines has new rules for service dogs

Dear Sherri,

We would like to update you on Delta Airlinesâ?T new rules on traveling with 
a service or support animal. These rules go into effect March 1, 2018.

We have discussed the requirements with our Delta contacts at Detroit 
Metropolitan Airport (DTW) and how they affect our clients returning home 
after training with their Leader Dogs. Subsequently, we have put an internal 
process in place so clients returning home from Leader Dog will not have any 
issues getting their dogs through security and onto their flights.

We are working with Assistance Dogs International and the Council of US Dog 
Guide Schools regarding how to address the new rules as an industry. We feel 
that responding to Delta as a united, organized industry will have the most 
impact on making Delta understand how the new rules do not follow ADA 
regulations. A uniform response from all guide dog organizations is 
especially important as we expect other airlines to follow suit. We will 
keep you updated on the steps taken in the future.

In the interim, we would like to clarify a few of the requirements Delta has 
put in place.

1.   There are two forms you must complete prior to your flight.

o  A Service Request Form available at delta.com/mytrips. You must attach a 
Veterinary Health Form (see b. below) to the service request.

o  You must submit a completed Veterinary Health Form at least 48 hours 
prior to your flight. Your dogâ?Ts Veterinary Health Form is good for one 
year from the date your veterinarian signs the form.

2.   Upon arrival at the airport you must have your request verified by a 
Delta Representative at the Delta check-in counter.

3.   You must keep the completed paperwork with you while traveling at all 
times.

4.   You can review the entire guidelines at 
https://www.delta.com/content/www/en_US/traveling-with-us/special-travel-needs/service-animals.html.

We understand that the requirements constitute a major inconvenience and 
create discriminatory issues. We will continue to work towards a resolution 
that is equitable for all involved.

Regards,
Susan M. Daniels
President and CEO

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