[NAGDU] FW: Delta Airlines has new rules for service dogs

Tue Jan 30 13:54:13 UTC 2018

Sherri,

	Thank you for sending this on to the list. I don't want to be hypercritical but even this message demonstrates the confusion many have about the various laws and rules that govern our rights of access, as it refers to the Americans with Disabilities Act. I agree we must have a united front. In order to present a united front, we need to be united with a clear, concise, accurate  message. 

Fraternally yours,
Marion

Marion Gwizdala, President
National Association of Guide Dog Users Inc. (NAGDU)
National Federation of the Blind
(813) 626-2789
President at NAGDU.ORG

The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise expectations because low expectations create barriers between blind  people and our dreams. You can live the life you want! Blindness is not what holds you back.

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Sherri Brun via NAGDU
Sent: Monday, January 29, 2018 6:09 PM
To: nagdu at nfbnet.org
Cc: Sherri Brun
Subject: [NAGDU] FW: Delta Airlines has new rules for service dogs

Thought this might be of interest!

Sherri

From: Leader Dogs for the Blind [mailto:leaderdog at leaderdog.ccsend.com] On Behalf Of Leader Dogs for the Blind
Sent: Monday, January 29, 2018 5:01 PM
To: flmom2006 at gmail.com
Subject: Delta Airlines has new rules for service dogs

Dear Sherri,

We would like to update you on Delta Airlines’ new rules on traveling with a service or support animal. These rules go into effect March 1, 2018.

We have discussed the requirements with our Delta contacts at Detroit Metropolitan Airport (DTW) and how they affect our clients returning home after training with their Leader Dogs. Subsequently, we have put an internal process in place so clients returning home from Leader Dog will not have any issues getting their dogs through security and onto their flights.

We are working with Assistance Dogs International and the Council of US Dog Guide Schools regarding how to address the new rules as an industry. We feel that responding to Delta as a united, organized industry will have the most impact on making Delta understand how the new rules do not follow ADA regulations. A uniform response from all guide dog organizations is especially important as we expect other airlines to follow suit. We will keep you updated on the steps taken in the future.

In the interim, we would like to clarify a few of the requirements Delta has put in place.

1.   There are two forms you must complete prior to your flight.

o  A Service Request Form available at delta.com/mytrips. You must attach a Veterinary Health Form (see b. below) to the service request.

o  You must submit a completed Veterinary Health Form at least 48 hours prior to your flight. Your dog’s Veterinary Health Form is good for one year from the date your veterinarian signs the form.

2.   Upon arrival at the airport you must have your request verified by a Delta Representative at the Delta check-in counter.

3.   You must keep the completed paperwork with you while traveling at all times.

4.   You can review the entire guidelines at https://www.delta.com/content/www/en_US/traveling-with-us/special-travel-needs/service-animals.html.

We understand that the requirements constitute a major inconvenience and create discriminatory issues. We will continue to work towards a resolution that is equitable for all involved. 

Regards,
Susan M. Daniels
President and CEO

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