[NAGDU] Problem with Turo car rental

[NAGDU President]

Marianne,

	I don't know anything about the service you are talking about;
however, as a service that provides rentals to the public, the website would
likely be considered a place of public accommodation. As such, those who
rent to you through this service must abide by the implementing regulations
of the ADA and, I would think, the website would be equally culpable for
violation of federal law. I would contact the website and ask them to remove
the rating, sending them any correspondence of the extortion the rentor is
attempting.

Fraternally yours,
Marion


Marion Gwizdala, President
National Association of Guide Dog Users Inc. (NAGDU)
National Federation of the Blind
(813) 626-2789
President at NAGDU.ORG
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you back.

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marianne Denning
via NAGDU
Sent: Thursday, September 13, 2018 3:09 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Cc: Marianne Denning
Subject: [NAGDU] Problem with Turo car rental

Turo is one of those car rental services that allows individuals to rent
their cars. We took a trip and our 2 service animals were in the car. When
we returned the car there was dog hair. Everything else about the car was
good. The person we rented from wanted to charge us $150.00 to clean the
dog hair from the car. My husband argued with them and we were not charged.
The car owner gave us a bad review on Turo and said they would change the
review if we paid $150.00.

We have rented cars from major car companies over the years and this has
never been a problem. Does anyone know if this is legal? Who should I
contact about possible recourse in this situation?

-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053
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