[NAGDU] Problem with Turo car rental

[Marianne Denning]

I have never done that when renting a car from a major car company. There
was a list of things we were expected to do and we did everything on that
list.

On Sat, Sep 15, 2018 at 2:23 PM, Sandra Johnson via NAGDU <nagdu at nfbnet.org>
wrote:

> Hello:
>
> When renting a car it is your responsibility to return the car in clean
> condition.  Therefore, if your dogs left a lot of hair in the car then get
> it cleaned up before returning it.  When friends and I rented cars we
> always put blankets on the back seat and floor to catch any dog hair.  A
> small car vac is a good cleanup tool.  These rules are just the same if
> people left cookie crumbs all over the car.  The rental company cannot rent
> that car again until it has been cleaned.  It is much cheaper for you to
> clean it yourself than to pay their cleaning charges.
>
>  Subject: [NAGDU] Problem with Turo car rental
>
> Turo is one of those car rental services that allows individuals to rent
> their cars. We took a trip and our 2 service animals were in the car. When
> we returned the car there was dog hair. Everything else about the car was
> good. The person we rented from wanted to charge us $150.00 to clean the
> dog hair from the car. My husband argued with them and we were not charged.
> The car owner gave us a bad review on Turo and said they would change the
> review if we paid $150.00.
>
> We have rented cars from major car companies over the years and this has
> never been a problem. Does anyone know if this is legal? Who should I
> contact about possible recourse in this situation?
>
> --
> Marianne Denning, TVI, MA
> Teacher of students who are blind or visually impaired
> (513) 607-6053
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-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053