[NAGDU] Problem with Turo car rental

[Dan Weiner]

my word, sounds like there are a bunch of mean jerks renting cars and 
doing pretty much everything else, I have a feeling if there weren't 
laws about service dogs no one would let us in and wed all get charged 
an arm and a leg for any perceived hair or anything else.


Dan



On 9/15/2018 2:23 PM, Sandra Johnson via NAGDU wrote:
> Hello:
>
> When renting a car it is your responsibility to return the car in 
> clean condition.  Therefore, if your dogs left a lot of hair in the 
> car then get it cleaned up before returning it.  When friends and I 
> rented cars we always put blankets on the back seat and floor to catch 
> any dog hair.  A small car vac is a good cleanup tool.  These rules 
> are just the same if people left cookie crumbs all over the car.  The 
> rental company cannot rent that car again until it has been cleaned.  
> It is much cheaper for you to clean it yourself than to pay their 
> cleaning charges.
>
>  Subject: [NAGDU] Problem with Turo car rental
>
> Turo is one of those car rental services that allows individuals to rent
> their cars. We took a trip and our 2 service animals were in the car. 
> When
> we returned the car there was dog hair. Everything else about the car was
> good. The person we rented from wanted to charge us $150.00 to clean the
> dog hair from the car. My husband argued with them and we were not 
> charged.
> The car owner gave us a bad review on Turo and said they would change the
> review if we paid $150.00.
>
> We have rented cars from major car companies over the years and this has
> never been a problem. Does anyone know if this is legal? Who should I
> contact about possible recourse in this situation?
>