[NAGDU] Problem with Turo car rental

[sunshine]

We rented cars a few times and my husband had to pay $150.00 because it was claimed the vehicle had hair in it. I thought that was a steep amount. He didn't question, just paid.

> On Sep 16, 2018, at 6:41 PM, NAGDU President via NAGDU <nagdu at nfbnet.org> wrote:
> 
> I'm not sure if I completely agree with this assertion. Rental car agencies
> will detail every vehicle when it is returned because everyone tracks into a
> vehicle a little bit of debris, known as wear & tear. Rental car agencies do
> not charge for such wear & tear, only the damage caused outside of that
> normal use, such as a tear in the upholstery should you leave a screwdriver
> in your pocket when sitting down in the car. 
> 
>    The same is true with a hotel. You are not expected to vacuum your
> hotel room before you leave nor wash the linens. This is done as a matter of
> course to prepare the room for the next guest and the same is true in the
> car rental industry.
> 
> Fraternally yours,
> Marion
> 
> Marion Gwizdala, President
> National Association of Guide Dog Users Inc. (NAGDU)
> National Federation of the Blind
> (813) 626-2789
> President at NAGDU.ORG
> Visit our website
> Follow us on Twitter
> The National Federation of the Blind knows that blindness is not the
> characteristic that defines you or your future. Every day we raise
> expectations because low expectations create barriers between blind  people
> and our dreams. You can live the life you want! Blindness is not what holds
> you back.
> 
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Sandra Johnson
> via NAGDU
> Sent: Saturday, September 15, 2018 2:24 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Cc: Sandra Johnson
> Subject: Re: [NAGDU] Problem with Turo car rental
> 
> Hello:
> 
> When renting a car it is your responsibility to return the car in clean 
> condition.  Therefore, if your dogs left a lot of hair in the car then get 
> it cleaned up before returning it.  When friends and I rented cars we always
> 
> put blankets on the back seat and floor to catch any dog hair.  A small car 
> vac is a good cleanup tool.  These rules are just the same if people left 
> cookie crumbs all over the car.  The rental company cannot rent that car 
> again until it has been cleaned.  It is much cheaper for you to clean it 
> yourself than to pay their cleaning charges.
> 
>  Subject: [NAGDU] Problem with Turo car rental
> 
> Turo is one of those car rental services that allows individuals to rent
> their cars. We took a trip and our 2 service animals were in the car. When
> we returned the car there was dog hair. Everything else about the car was
> good. The person we rented from wanted to charge us $150.00 to clean the
> dog hair from the car. My husband argued with them and we were not charged.
> The car owner gave us a bad review on Turo and said they would change the
> review if we paid $150.00.
> 
> We have rented cars from major car companies over the years and this has
> never been a problem. Does anyone know if this is legal? Who should I
> contact about possible recourse in this situation?
> 
> -- 
> Marianne Denning, TVI, MA
> Teacher of students who are blind or visually impaired
> (513) 607-6053
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