[NAGDU] Lyft

[cindyray at gmail.com]

If customer service flags you after you've ordered a ride and you have a dog
with you, I think that would be a breech in the settlement, wouldn't it?
Cindy Lou Ray
cindyray at gmail.com


-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Deanna Lewis via NAGDU
Sent: Friday, February 15, 2019 10:59 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: Deanna Lewis <DLewis at clovernook.org>
Subject: Re: [NAGDU] Lyft

Hi Julie,
I think it's only something that the drivers can see. I have looked over my
profile and can't find it anywhere on the app. I bet that Customer Service
flags you when you call in to report a denial. 
Deanna

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Julie McGinnity
via NAGDU
Sent: Friday, February 15, 2019 10:45 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: Julie McGinnity <kaybaycar at gmail.com>
Subject: Re: [NAGDU] Lyft

Hi Deanna,

This is very concerning to me as well.  And I agree and do not usually
provide advanced notice of the presence of my guide dog either.  Is this
something we can view in our profiles?  Or is this something the drivers can
see?  I am wondering this because you didn't add it, so perhaps you would
not even know it was there if you looked yourself.

Julie



On 2/15/19, Deanna Lewis via NAGDU <nagdu at nfbnet.org> wrote:
> Hi all,
> I took a Lyft into work this morning. The driver was very nice and 
> knowledgeable; he had no issues with Mambo.
> However, he mentioned that there was a note in my profile that states 
> I have a service dog. I am not very comfortable with that note in 
> there. If a driver sees that I use a guide dog ahead of time, that 
> will give them a reason to deny me simply because of the dog. They 
> could tell Lyft any number of excuses for cancelling the ride, so how 
> could I or Lyft prove that they denied me due to the presence of my 
> guide dog? I do not typically give advanced notice, and in my opinion, 
> that note in my profile should be removed. I think I will call Lyft 
> today to ask that they remove the note that I use a service dog from my
profile.
> Has anyone else encountered this?
> Thanks!
> Deanna
>
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--
Julie A. McGinnity
MM Vocal Performance, 2015; President, National Federation of the Blind
Performing Arts Division; First Vice President, National Federation of the
Blind of Missouri

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