[NAGDU] Denied rides but info not appearing in uber app

[Melissa Allman]

I agree with Mike on this and am glad he has looped Tim in. The person having the Lyft issue should do the same in my opinion.

Melissa R. Allman
Senior Specialist, Advocacy and Government Relations
The Seeing Eye, Inc.
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
10 Washington Valley Road, Morristown, NJ 07960-3412 (deliveries)
973-539-4425 ext. 1724,     Fax:  973-525-1081 mallman at SeeingEye.org  

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Mike Hingson via NAGDU
Sent: Friday, February 15, 2019 11:02 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
Cc: mike at michaelhingson.com; telder at trelegal.com
Subject: Re: [NAGDU] Denied rides but info not appearing in uber app

Nancy,

You still should report on the RideShare form. Give all the information you can and state just what happened. Also, contact Tim Elder whom I have copied on this. 


Best Regards,


Michael Hingson

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Nancy VanderBrink via NAGDU
Sent: Friday, February 15, 2019 7:47 AM
To: nagdu at nfbnet.org
Cc: Nancy VanderBrink <vandyvanderbrink at outlook.com>
Subject: [NAGDU] Denied rides but info not appearing in uber app

Good morning list,
I had two Uber denials Tuesday afternoon and evening.  I know they were both due to my guide dog Samwise because in both instances the drivers indicated they had arrived and then all of a sudden the ride was canceled and another driver took the ride.  
The odd part about all of this is that in my Uber app, their is no evidence that another driver had accepted my ride and I have no proof that such a thing happened.  This is strange because in the past I have always seen the driver’s information no matter what.  
I haven’t reported to the rideshare form because I have no information to report.  I can’t give a name because the two individuals who picked me up after the denials were fantastic and I would hate for them to be caught in the crossfire.
So, I’m not certain what to do.  Does anyone have any advice?
Thanks,
Nancy

Please forgive the typos as this message was most likely generated using voice dictation Nancy Irwin Sent from my iPhone _______________________________________________
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