[NAGDU] Denied rides but info not appearing in uber app

[mike at michaelhingson.com]

-----Original Message-----
From: Timothy Elder <telder at trelegal.com> 
Sent: Monday, February 18, 2019 7:37 AM
To: Melissa Allman <MAllman at seeingeye.org>; 'NAGDU Mailing List, the National Association of Guide Dog Users' <nagdu at nfbnet.org>
Cc: 'mike at michaelhingson.com' <mike at michaelhingson.com>
Subject: RE: [NAGDU] Denied rides but info not appearing in uber app

Uber and Lyft have the ability to check their systems to identify the drivers that cancel before a trip has started.  It is true that a rider does not often have access to the history of drivers who are dispatched but cancel before they activate the trip.  Submitting a complaint to Uber/Lyft with the time/date and a clear explanation about what happened should enable them to track the correct drivers in the system even if the rider cannot name the specific drivers at issue.  A similar approach can be used with the ridesharing survey.  While some re-assigning of different drivers is legitimately based on efficiency, some is definitely driver-induced discrimination that should be reported.  






Timothy Elder 
Attorney 
TRE Legal Practice 
1155 Market Street, Tenth Floor 
San Francisco, CA 94103 
Phone: (415) 873-9199
Fax: (415) 952-9898
 
E-mail: telder at trelegal.com 
www.trelegal.com 
Twitter: @trelegal
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-----Original Message-----
From: Melissa Allman <MAllman at seeingeye.org> 
Sent: Friday, February 15, 2019 10:07 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users' <nagdu at nfbnet.org>
Cc: 'mike at michaelhingson.com' <mike at michaelhingson.com>; Timothy Elder <telder at trelegal.com>
Subject: RE: [NAGDU] Denied rides but info not appearing in uber app

I agree with Mike on this and am glad he has looped Tim in. The person having the Lyft issue should do the same in my opinion.

Melissa R. Allman
Senior Specialist, Advocacy and Government Relations The Seeing Eye, Inc.
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
10 Washington Valley Road, Morristown, NJ 07960-3412 (deliveries)
973-539-4425 ext. 1724,     Fax:  973-525-1081 mallman at SeeingEye.org  

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Mike Hingson via NAGDU
Sent: Friday, February 15, 2019 11:02 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
Cc: mike at michaelhingson.com; telder at trelegal.com
Subject: Re: [NAGDU] Denied rides but info not appearing in uber app

Nancy,

You still should report on the RideShare form. Give all the information you can and state just what happened. Also, contact Tim Elder whom I have copied on this. 


Best Regards,


Michael Hingson

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Nancy VanderBrink via NAGDU
Sent: Friday, February 15, 2019 7:47 AM
To: nagdu at nfbnet.org
Cc: Nancy VanderBrink <vandyvanderbrink at outlook.com>
Subject: [NAGDU] Denied rides but info not appearing in uber app

Good morning list,
I had two Uber denials Tuesday afternoon and evening.  I know they were both due to my guide dog Samwise because in both instances the drivers indicated they had arrived and then all of a sudden the ride was canceled and another driver took the ride.  
The odd part about all of this is that in my Uber app, their is no evidence that another driver had accepted my ride and I have no proof that such a thing happened.  This is strange because in the past I have always seen the driver’s information no matter what.  
I haven’t reported to the rideshare form because I have no information to report.  I can’t give a name because the two individuals who picked me up after the denials were fantastic and I would hate for them to be caught in the crossfire.
So, I’m not certain what to do.  Does anyone have any advice?
Thanks,
Nancy

Please forgive the typos as this message was most likely generated using voice dictation Nancy Irwin Sent from my iPhone _______________________________________________
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