[NAGDU] Lyft

[Deanna Lewis]

Thanks so much for the suggestions and feedback. I did note the issue on the NFB Ride Share survey. 
Deanna

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Aleeha Dudley via NAGDU
Sent: Friday, February 15, 2019 12:35 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Cc: Aleeha Dudley <blindcowgirl1993 at gmail.com>
Subject: Re: [NAGDU] Lyft

Hi all,
Deanna, I agree with Cindy. Definitely report it at nfb.org/rideshare-test <http://nfb.org/rideshare-test>. I just dug through my Lyft app and can’t find anything in mine, and I have definitely reported service animal issues to them in the past. It would be interesting to know, if you look in your app’s settings, if there is something about your dog in profile settings.
Aleeha 

> On Feb 15, 2019, at 11:25 AM, Cindy Ray via NAGDU <nagdu at nfbnet.org> wrote:
> 
> I think I would call them. Also, note it in the survey at nfb.org. I 
> should think you could see it in your profile. If it is also secret 
> from you, that is even a bigger problem.
> Cindy Lou
> cindyray at gmail.com
> 
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Deanna Lewis via 
> NAGDU
> Sent: Friday, February 15, 2019 9:29 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> (nagdu at nfbnet.org) <nagdu at nfbnet.org>
> Cc: Deanna Lewis <DLewis at clovernook.org>
> Subject: [NAGDU] Lyft
> 
> Hi all,
> I took a Lyft into work this morning. The driver was very nice and 
> knowledgeable; he had no issues with Mambo.
> However, he mentioned that there was a note in my profile that states 
> I have a service dog. I am not very comfortable with that note in 
> there. If a driver sees that I use a guide dog ahead of time, that 
> will give them a reason to deny me simply because of the dog. They 
> could tell Lyft any number of excuses for cancelling the ride, so how 
> could I or Lyft prove that they denied me due to the presence of my 
> guide dog? I do not typically give advanced notice, and in my opinion, 
> that note in my profile should be removed. I think I will call Lyft 
> today to ask that they remove the note that I use a service dog from my profile.
> Has anyone else encountered this?
> Thanks!
> Deanna
> 
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