[NAGDU] Lyft

[Buddy Brannan]

Well now, that’s interesting. I wonder if I have such a note inmy profile? That the drivers see but I don’t One thing suggests maybe, another suggests no. 

The maybe: I’ve often gotten a notice on my phone stating that Lyft accommodates service dogs and folding wheelchairs. If you need a vehicle with a ramp, visit blah blah blah. I suddenly started seeing this the day after taking rides in Austin, and have seen it a couple times here in Erie as well.

The no: I once had a driver who complained that no one told her there were any special requests. We pointed out that there weren’t any, that my dog was a guide dog, and we were not obligated to note that in our request. 

Curiouser and curiouser.

> On Feb 15, 2019, at 12:34 PM, Aleeha Dudley via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Hi all, 
> Deanna, I agree with Cindy. Definitely report it at nfb.org/rideshare-test <http://nfb.org/rideshare-test>. I just dug through my Lyft app and can’t find anything in mine, and I have definitely reported service animal issues to them in the past. It would be interesting to know, if you look in your app’s settings, if there is something about your dog in profile settings.
> Aleeha 
> 
>> On Feb 15, 2019, at 11:25 AM, Cindy Ray via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> I think I would call them. Also, note it in the survey at nfb.org. I should
>> think you could see it in your profile. If it is also secret from you, that
>> is even a bigger problem.
>> Cindy Lou
>> cindyray at gmail.com
>> 
>> 
>> -----Original Message-----
>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Deanna Lewis via NAGDU
>> Sent: Friday, February 15, 2019 9:29 AM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> (nagdu at nfbnet.org) <nagdu at nfbnet.org>
>> Cc: Deanna Lewis <DLewis at clovernook.org>
>> Subject: [NAGDU] Lyft
>> 
>> Hi all,
>> I took a Lyft into work this morning. The driver was very nice and
>> knowledgeable; he had no issues with Mambo.
>> However, he mentioned that there was a note in my profile that states I have
>> a service dog. I am not very comfortable with that note in there. If a
>> driver sees that I use a guide dog ahead of time, that will give them a
>> reason to deny me simply because of the dog. They could tell Lyft any number
>> of excuses for cancelling the ride, so how could I or Lyft prove that they
>> denied me due to the presence of my guide dog? I do not typically give
>> advanced notice, and in my opinion, that note in my profile should be
>> removed. I think I will call Lyft today to ask that they remove the note
>> that I use a service dog from my profile.
>> Has anyone else encountered this?
>> Thanks!
>> Deanna
>> 
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