[NAGDU] Lyft

[Deanna Lewis]

Thanks Buddy,
I have heard about the messages stating that Lyft accommodates passengers with service dogs, some of my co-workers have received them... Funnily enough, I have never received one! I will keep you all posted on what Lyft says about this when I call to check on it. 
Deanna

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Buddy Brannan via NAGDU
Sent: Friday, February 15, 2019 2:03 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Cc: Buddy Brannan <buddy at brannan.name>
Subject: Re: [NAGDU] Lyft

Well now, that’s interesting. I wonder if I have such a note inmy profile? That the drivers see but I don’t One thing suggests maybe, another suggests no. 

The maybe: I’ve often gotten a notice on my phone stating that Lyft accommodates service dogs and folding wheelchairs. If you need a vehicle with a ramp, visit blah blah blah. I suddenly started seeing this the day after taking rides in Austin, and have seen it a couple times here in Erie as well.

The no: I once had a driver who complained that no one told her there were any special requests. We pointed out that there weren’t any, that my dog was a guide dog, and we were not obligated to note that in our request. 

Curiouser and curiouser.

> On Feb 15, 2019, at 12:34 PM, Aleeha Dudley via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Hi all,
> Deanna, I agree with Cindy. Definitely report it at nfb.org/rideshare-test <http://nfb.org/rideshare-test>. I just dug through my Lyft app and can’t find anything in mine, and I have definitely reported service animal issues to them in the past. It would be interesting to know, if you look in your app’s settings, if there is something about your dog in profile settings.
> Aleeha
> 
>> On Feb 15, 2019, at 11:25 AM, Cindy Ray via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> I think I would call them. Also, note it in the survey at nfb.org. I 
>> should think you could see it in your profile. If it is also secret 
>> from you, that is even a bigger problem.
>> Cindy Lou
>> cindyray at gmail.com
>> 
>> 
>> -----Original Message-----
>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Deanna Lewis via 
>> NAGDU
>> Sent: Friday, February 15, 2019 9:29 AM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> (nagdu at nfbnet.org) <nagdu at nfbnet.org>
>> Cc: Deanna Lewis <DLewis at clovernook.org>
>> Subject: [NAGDU] Lyft
>> 
>> Hi all,
>> I took a Lyft into work this morning. The driver was very nice and 
>> knowledgeable; he had no issues with Mambo.
>> However, he mentioned that there was a note in my profile that states 
>> I have a service dog. I am not very comfortable with that note in 
>> there. If a driver sees that I use a guide dog ahead of time, that 
>> will give them a reason to deny me simply because of the dog. They 
>> could tell Lyft any number of excuses for cancelling the ride, so how 
>> could I or Lyft prove that they denied me due to the presence of my 
>> guide dog? I do not typically give advanced notice, and in my 
>> opinion, that note in my profile should be removed. I think I will 
>> call Lyft today to ask that they remove the note that I use a service dog from my profile.
>> Has anyone else encountered this?
>> Thanks!
>> Deanna
>> 
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