[NAGDU] difficulty with completing form for traveling with my guide dog

[Cindy Ray]

I thought the airlines were supposed to use the D.O.T. form.
Cindy


> On Feb 22, 2021, at 7:59 AM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Hi Mike.
> Like Susan, I had the impression that, if an airline's form wasn't
> accessible, I could use the DOT form instead.  Is that not actually the
> case?
> Tracy
> 
> 
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Susan Jones via
> NAGDU
> Sent: Sunday, February 21, 2021 2:39 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Cc: sblanjones11 at sbcglobal.net
> Subject: Re: [NAGDU] difficulty with completing form for traveling with my
> guide dog
> 
> During the town hall, I believe Raul indicated that the D O T form was
> completely accessible, and you can fill that out, save copies and take them
> with you.
> But I would *definitely* put American on the spot, since they rejected their
> own form, which you went to a lot of trouble to complete.
> 
> Susan
> 
> sblanjones11 at sbcglobal.net
> 
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Elizabeth Campbell via
> NAGDU
> Sent: Sunday, February 21, 2021 2:03 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> <nagdu at nfbnet.org>
> Cc: Elizabeth Campbell <batescampbell at gmail.com>
> Subject: [NAGDU] difficulty with completing form for traveling with my guide
> dog
> 
> Hello everyone,
> I am flying to Colorado a week from Monday on American Airlines, and I've
> tried twice to complete the form that American is now requiring in order to
> travel with my guide dog. The airline rejected the forms each time I
> submitted them although I worked with Aira agents to make sure the paperwork
> was completed properly.
> When I was filling out the documentation, I used the latest versions of
> JAWS, Windows 10 and Adobe DC. I completed most of the form without
> assistance, but needed to get help from Aira on filling in the rabies
> vaccination dates and with adding my signature.
> I got emails from American stating I needed to resubmit the form with the
> boxes checked, the vaccination dates and my signature. The Aira agents told
> me that there is a calendar drop down which isn't accessible with JAWS. I
> was able to read the calendar using NVDA, but I couldn't fill in the dates.
> I also needed help from Aira to add my signature.
> During our town hall, I remember someone stating that she filled out the
> form for flying on American.
> I can't figure out what I am doing incorrectly since I've gotten
> confirmation when working with Aira agents that all of the necessary
> information is complete.
> Thanks in advance for help and suggestions.
> I sent an email to the American disability desk, but havent' heard back yet.
> 
> Best,
> 
> Liz
> 
> 
> 
> --
> Elizabeth Campbell
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