[NAGDU] difficulty with completing form for traveling with my guide dog

[Michael Forzano]

That was my impression as well, so not clear on what the issue is,
shouldn't it be accessible so long as the airline is using the latest
version of the DOT form?

For what it's worth, I've taken 4 flights now since the regulations were
implemented and decided to see what might happen if I didn't fill out the
form. 3 of the flights were on Delta, out of those I was asked once about
the form and advised that it would need to be filled out in the future
though I was not asked to fill it out at the gate. The other flight was on
American and I was not asked about the form.

This may be because the regulations are so  new and agents are letting it
slide, or because they don't intend to be so strict about the form with
guide dogs are they are so recognizable. Too soon to say.

I'm also unclear on how we are expected to fill out the form at the gate in
the event of a last minute flight or other issues submitting it in advance?
Is accepting assistance from the gate agent considered a reasonable
accommodation?

Mike

On Mon, Feb 22, 2021 at 12:11 PM Cindy Ray via NAGDU <nagdu at nfbnet.org>
wrote:

> I thought the airlines were supposed to use the D.O.T. form.
> Cindy
>
>
> > On Feb 22, 2021, at 7:59 AM, Tracy Carcione via NAGDU <nagdu at nfbnet.org>
> wrote:
> >
> > Hi Mike.
> > Like Susan, I had the impression that, if an airline's form wasn't
> > accessible, I could use the DOT form instead.  Is that not actually the
> > case?
> > Tracy
> >
> >
> > -----Original Message-----
> > From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Susan Jones
> via
> > NAGDU
> > Sent: Sunday, February 21, 2021 2:39 PM
> > To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> > Cc: sblanjones11 at sbcglobal.net
> > Subject: Re: [NAGDU] difficulty with completing form for traveling with
> my
> > guide dog
> >
> > During the town hall, I believe Raul indicated that the D O T form was
> > completely accessible, and you can fill that out, save copies and take
> them
> > with you.
> > But I would *definitely* put American on the spot, since they rejected
> their
> > own form, which you went to a lot of trouble to complete.
> >
> > Susan
> >
> > sblanjones11 at sbcglobal.net
> >
> >
> > -----Original Message-----
> > From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Elizabeth Campbell
> via
> > NAGDU
> > Sent: Sunday, February 21, 2021 2:03 PM
> > To: NAGDU Mailing List, the National Association of Guide Dog Users
> > <nagdu at nfbnet.org>
> > Cc: Elizabeth Campbell <batescampbell at gmail.com>
> > Subject: [NAGDU] difficulty with completing form for traveling with my
> guide
> > dog
> >
> > Hello everyone,
> > I am flying to Colorado a week from Monday on American Airlines, and I've
> > tried twice to complete the form that American is now requiring in order
> to
> > travel with my guide dog. The airline rejected the forms each time I
> > submitted them although I worked with Aira agents to make sure the
> paperwork
> > was completed properly.
> > When I was filling out the documentation, I used the latest versions of
> > JAWS, Windows 10 and Adobe DC. I completed most of the form without
> > assistance, but needed to get help from Aira on filling in the rabies
> > vaccination dates and with adding my signature.
> > I got emails from American stating I needed to resubmit the form with the
> > boxes checked, the vaccination dates and my signature. The Aira agents
> told
> > me that there is a calendar drop down which isn't accessible with JAWS. I
> > was able to read the calendar using NVDA, but I couldn't fill in the
> dates.
> > I also needed help from Aira to add my signature.
> > During our town hall, I remember someone stating that she filled out the
> > form for flying on American.
> > I can't figure out what I am doing incorrectly since I've gotten
> > confirmation when working with Aira agents that all of the necessary
> > information is complete.
> > Thanks in advance for help and suggestions.
> > I sent an email to the American disability desk, but havent' heard back
> yet.
> >
> > Best,
> >
> > Liz
> >
> >
> >
> > --
> > Elizabeth Campbell
> > _______________________________________________
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