[NAGDU] Uber Denials

[Melissa Allman]

HI Asia. I hope you will share this information with NAGDU through the project that they are doing gathering interviews from people who  have had adverse experiences with Uber and Lyft. They sent out an email about it yesterday and will be having a Zoom town hall meeting on Sunday night about how to particicpate.

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Asia Quinones-Evans via NAGDU
Sent: Thursday, February 24, 2022 8:56 AM
To: nagdu at nfbnet.org
Cc: aevans.nfb at gmail.com
Subject: [NAGDU] Uber Denials

Good Morning everyone,

 

This is not the normal question about Uber denials. There is a new option on the ride screen named Uber Pet. I work with my guide dog and I have had Uber drivers tell me multiple times that I should have ordered an Uber Pet for my dog. I tell them that he is a service dog and they repeat the same phrase that I should have ordered an Uber Pet so any driver knew that I had a dog with me. I was wondering if anyone else has had trouble with Uber having this new ride option. I know where I live the differenced between Uber economy and Uber Pet is about $20 or $30 even if I decided to try that choice. I know my rights so I would not choose the option. I also looked up the driver policy about taking service dogs and maybe others will find it useful. I could not find it on the app so I ended up looking it up. When I am unable to get a ride from my dad I do not have another option where I live to get public transportation. So I have to take Uber or Lyft.

 

https://help.uber.com/riders/article/us-service-animal-policy-?nodeId=f7e32b
eb-af83-4977-8a45-b172ef99b4e5

 

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