[NAGDU] Uber Denials

[Stephanie Mcdowell]

Hi Asia,

I Have gotten that a lot as well. Sometimes the comments are rude and other times they make it a suggestion or act like it’s something new. For example, “ Did you know about Uber pets?“ Even when they are not being nasty about it, it’s still the same thing. Also, I believe they do charge a little more for Uber pets.

Stephanie

Sent from my iPhone

> On Feb 24, 2022, at 8:39 AM, Asia Quinones-Evans via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Yes, my plan is to attend the Townhall meeting on Sunday. I was slightly
> confused though is the Townhall meeting beginning at 7 PM Eastern or 8 PM
> Eastern. They did not clarify that in the email they sent out. It just
> mentioned that the Townhall meeting would be before the board of directors
> meeting. I am not always able to make it to the board of directors meeting
> so I cannot remember the usual time for it.
> 
>> On Thu, Feb 24, 2022 at 9:34 AM Melissa Allman <MAllman at seeingeye.org>
>> wrote:
>> 
>> HI Asia. I hope you will share this information with NAGDU through the
>> project that they are doing gathering interviews from people who  have had
>> adverse experiences with Uber and Lyft. They sent out an email about it
>> yesterday and will be having a Zoom town hall meeting on Sunday night about
>> how to particicpate.
>> 
>> -----Original Message-----
>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Asia Quinones-Evans
>> via NAGDU
>> Sent: Thursday, February 24, 2022 8:56 AM
>> To: nagdu at nfbnet.org
>> Cc: aevans.nfb at gmail.com
>> Subject: [NAGDU] Uber Denials
>> 
>> Good Morning everyone,
>> 
>> 
>> 
>> This is not the normal question about Uber denials. There is a new option
>> on the ride screen named Uber Pet. I work with my guide dog and I have had
>> Uber drivers tell me multiple times that I should have ordered an Uber Pet
>> for my dog. I tell them that he is a service dog and they repeat the same
>> phrase that I should have ordered an Uber Pet so any driver knew that I had
>> a dog with me. I was wondering if anyone else has had trouble with Uber
>> having this new ride option. I know where I live the differenced between
>> Uber economy and Uber Pet is about $20 or $30 even if I decided to try that
>> choice. I know my rights so I would not choose the option. I also looked up
>> the driver policy about taking service dogs and maybe others will find it
>> useful. I could not find it on the app so I ended up looking it up. When I
>> am unable to get a ride from my dad I do not have another option where I
>> live to get public transportation. So I have to take Uber or Lyft.
>> 
>> 
>> 
>> 
>> https://help.uber.com/riders/article/us-service-animal-policy-?nodeId=f7e32b
>> eb-af83-4977-8a45-b172ef99b4e5
>> <https://help.uber.com/riders/article/us-service-animal-policy-?nodeId=f7e32beb-af83-4977-8a45-b172ef99b4e5>
>> 
>> 
>> 
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> -- 
> Yours truely,
> 
> Asia Quinones-Evans
> 
> Phone: 440-670-6509
> 
> Live the life you want; blindness is not what holds you back
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