[NAGDU] another incident with Huber and its getting serious

[annette]

Hello all, 

Yesterday I was waiting for my Huber ride with my guide dog in harness and I was wearing a mask.  When the driver approached and saw me he drove off.  I received a text from Huber saying that my request could not be filled.  I requested another rife from Huber.  This time the app wanted me to take a selfie with my mask on and send it to them.  By now, I was going to be late for my appointment.  I gave up on Huber and took Lift.  For my return trip, I requested a trip with Huber.  I got the same message about taking a photo.  I tried a couple of times but could not get the  photo done.  I asked for some sighted help.  I received an email from Huber stating that the driver reported that I was not wearing a mask which is a lie.  The email said that if there were multiple attempts to ride without a mask, I will lose access to the app.  Now, I have this on my record.  If this driver pulled this stunt, more drivers will do it as well and get away with it.  I reported this to the   ridership survey and am going to contact  Huber.  Has this happened to anyone else?  Does anyone have any tips on how to take a selfie for the Huber app?  I feel so helpless.  It’s my word against the driver, and the driver wins.  Huber sides with the driver and against the customer.  A couple of years ago, I complained to Huber about a refusal of service.  Huber just said they would talk to the driver, but no disciplinary action was taken.  I know NFB’s history of taking action against Huber and Lift, but feel something else must be done.  Who regulates Huber and Lift?  In the past, someone suggested filing a criminal misdemeanor against the driver.  However, the city and county states attorneys here in St. Louis have dismal prosecution records and thousands of misdemeanors cases, and I don’t think I would get far.  Should I  report this to the Attorney General, Protection and Advocacy, the BBB or who?   

Annette