[NAGDU] another incident with Huber and its getting serious

[Scott Wilson]

Hi Annette sorry to hear about your troubles. I have experienced this and on several occasions. The way I handled it was I made a report telling them it was a guy dog denial and they were using not wearing a mask as a reason. And I also informed them that I was definitely wearing a mask. They quickly remove this from my account and refunded any charges that I may had been charged. As well gave the driver a warning. Or so they say. This is our resolve this problem and will continue to do this. I urge you to give this a try and I wish you lots of luck in resolving this issue. It is definitely and unfair practice and a discrimination against guide dog users.

Scott Wilson
Secretary
National Association of guide dog users
Call 727-423-4312
swilson at nagdu.org
secretary at nagdu.org
board at nagdu.org
Don’t be afraid to give up the good, to go for the great.

Jay. D. Rockefeller

> On Jan 14, 2022, at 3:24 PM, annette via NAGDU <nagdu at nfbnet.org> wrote:
> 
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> 
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> Hello all, 
> 
> Yesterday I was waiting for my Huber ride with my guide dog in harness and I was wearing a mask.  When the driver approached and saw me he drove off.  I received a text from Huber saying that my request could not be filled.  I requested another rife from Huber.  This time the app wanted me to take a selfie with my mask on and send it to them.  By now, I was going to be late for my appointment.  I gave up on Huber and took Lift.  For my return trip, I requested a trip with Huber.  I got the same message about taking a photo.  I tried a couple of times but could not get the  photo done.  I asked for some sighted help.  I received an email from Huber stating that the driver reported that I was not wearing a mask which is a lie.  The email said that if there were multiple attempts to ride without a mask, I will lose access to the app.  Now, I have this on my record.  If this driver pulled this stunt, more drivers will do it as well and get away with it.  I reported this to the   ridership survey and am going to contact  Huber.  Has this happened to anyone else?  Does anyone have any tips on how to take a selfie for the Huber app?  I feel so helpless.  It’s my word against the driver, and the driver wins.  Huber sides with the driver and against the customer.  A couple of years ago, I complained to Huber about a refusal of service.  Huber just said they would talk to the driver, but no disciplinary action was taken.  I know NFB’s history of taking action against Huber and Lift, but feel something else must be done.  Who regulates Huber and Lift?  In the past, someone suggested filing a criminal misdemeanor against the driver.  However, the city and county states attorneys here in St. Louis have dismal prosecution records and thousands of misdemeanors cases, and I don’t think I would get far.  Should I  report this to the Attorney General, Protection and Advocacy, the BBB or who?   
> 
> Annette     
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