[NAGDU] another incident with Huber and its getting serious

[Melissa Allman]

Hi Anette. What you are saying is unfortunately all too common. I'm not great at taking selfies so I'll leave that topic alone but will be interested in the perspectives of others on that. However, I think it would be worth reaching out to the state protection and advocacy agency as you suggest. Unfortunately Uber's terms and conditions have an arbitration clause which is limiting. However, some people have filed state law contract claims and I'm hearing that some are exploring small claims court actions depending on whether it's viable in the state they are in. I'm sorry to hear that about the AG as far as the criminal law front. I would say get some legal advice and don't give up. I'm so sorry to hear you are one more person who has experienced this.

Melissa

Melissa Allman
Senior Specialist, Advocacy and Government Relations 
The Seeing Eye 
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
1 Seeing Eye Way, Morristown, NJ 07960-3378 (deliveries)
973-539-4425 ext. x1724 | mallman at seeingeye.org | www.SeeingEye.org

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-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of annette via NAGDU
Sent: Friday, January 14, 2022 3:23 PM
To: NAGDU at nfbnet.org
Cc: annette <annettenowakowski at att.net>
Subject: [NAGDU] another incident with Huber and its getting serious




Hello all, 

Yesterday I was waiting for my Huber ride with my guide dog in harness and I was wearing a mask.  When the driver approached and saw me he drove off.  I received a text from Huber saying that my request could not be filled.  I requested another rife from Huber.  This time the app wanted me to take a selfie with my mask on and send it to them.  By now, I was going to be late for my appointment.  I gave up on Huber and took Lift.  For my return trip, I requested a trip with Huber.  I got the same message about taking a photo.  I tried a couple of times but could not get the  photo done.  I asked for some sighted help.  I received an email from Huber stating that the driver reported that I was not wearing a mask which is a lie.  The email said that if there were multiple attempts to ride without a mask, I will lose access to the app.  Now, I have this on my record.  If this driver pulled this stunt, more drivers will do it as well and get away with it.  I reported this to the   ridership survey and am going to contact  Huber.  Has this happened to anyone else?  Does anyone have any tips on how to take a selfie for the Huber app?  I feel so helpless.  It’s my word against the driver, and the driver wins.  Huber sides with the driver and against the customer.  A couple of years ago, I complained to Huber about a refusal of service.  Huber just said they would talk to the driver, but no disciplinary action was taken.  I know NFB’s history of taking action against Huber and Lift, but feel something else must be done.  Who regulates Huber and Lift?  In the past, someone suggested filing a criminal misdemeanor against the driver.  However, the city and county states attorneys here in St. Louis have dismal prosecution records and thousands of misdemeanors cases, and I don’t think I would get far.  Should I  report this to the Attorney General, Protection and Advocacy, the BBB or who?   

Annette     
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