[NAGDU] another incident with Huber and its getting serious

Cindy Ray cindyray at gmail.com
Sat Jan 15 03:47:05 UTC 2022 

I understand this is a problem, but it didn’t just start happening. Ever ssince they have had a mask mandate, they have been doing this to people. The reality is that some of us really do need to hae them anyway. 
Cindy Lou Raay
cindyray at gmail.com


Cindy Lou Ray
Sent from my iPhone

> On Jan 14, 2022, at 7:46 PM, Lyn Gwizdak via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Michael and Cindy,
> 
> Things seem to be going nowhere. Now they lie about riders being unmasked.
> What else will they dream up in their bigoted minds. It may be time for
> drastic things that will hurt them the most - in the wallet. Money is a
> great motivator especially when that money is threatened.
> 
> More lawsuits, yeah that may be good to do. Uber and Lyft need to be
> regulated to the extent where they will think twice about discriminating
> against us.
> 
> Maybe paratransit companies need to qualify all blind people who use guide
> dogs along with other disabled people who use service dogs. Then we have
> transportation. Or maybe the blindness organizations could provide their
> own service and get drivers who aren't bigoted against disabled people.
> 
> I dont have the patience for this garbage. Not in 2022 where we have rights
> and responsibilities to make sure our dogs are fit to be in public.
> 
> Lyn and Aristotle
> 
>> On Fri, Jan 14, 2022, 5:15 PM Mike Hingson via NAGDU <nagdu at nfbnet.org>
>> wrote:
>> 
>> Cindy,
>> 
>> I agree. However, Uber especially continues to flaunt its lack of real
>> interest in fixing the problems in spite of the legal settlement and the
>> multi-year input from the NFB. The NFB is doing quite a bit, but I can but
>> wonder if it is time once again to litigate. It will be interesting to hear
>> about Lyft concerns, but there is no way to doubt for most of us that Uber
>> is still the bigger elephant in the room. Lisa Irving won her own Uber law
>> suit last year and even so, nothing seems to be changing in Uber's mindset.
>> 
>> 
>> Best Regards,
>> 
>> 
>> Michael Hingson
>> 
>> -----Original Message-----
>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Cindy Ray via NAGDU
>> Sent: Friday, January 14, 2022 5:08 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users <
>> nagdu at nfbnet.org>
>> Cc: Cindy Ray <cindyray at gmail.com>
>> Subject: Re: [NAGDU] another incident with Huber and its getting serious
>> 
>> Lynn, I’m not sure what you mean by the Nfb and ACB can’t do anything
>> about Lyft and Uber. We’ve been working on it for years, and in someways
>> things are better. The drivers have just learned that they found a new
>> weapon Dash no masks. And even if it’s a lie, they’re using it until
>> they’re not able to anymore. Nfb and probably a CB two are working on it
>> still. The idea of risking Lyft and Uber going bankrupt is a bad idea for
>> those of us who don’t have bus service and trolley service and train
>> service etc., because taxi services hire. I don’t think we would want to
>> take that route personally. This is, of course, my point of you. At the
>> same time, I definitely deplore what they are doing. I hope at some point
>> we can get enough creativity about us that they can begin to see we really
>> and truly mean business. Cindy Lou Ray, moderator,  Cindy ray at gmail.com
>> 
>> Cindy Lou Ray
>> Sent from my iPhone
>> 
>>> On Jan 14, 2022, at 6:56 PM, Lyn Gwizdak via NAGDU <nagdu at nfbnet.org>
>> wrote:
>>> 
>>> Hey all,
>>> 
>>> How about finding a friendly reporter from the press or tv news? Maybe
>>> Uber and Lyft need some bad press to go with law suits. Too bad we
>>> couldn't get a big public boycott so Uber and Lyft risk going
>>> bankrupt. This is really disgusting and it sucks that NFB and ACB cant
>>> do anything. I dont use these platforms because of these bigoted
>>> drivers and I cant afford it anyway. I take buses, the trolley, and
>> paratransit for all my transportation needs.
>>> 
>>> Lyn and Aristotle
>>> 
>>>> On Fri, Jan 14, 2022, 1:13 PM robert stigile via NAGDU
>>>> <nagdu at nfbnet.org>
>>>> wrote:
>>>> 
>>>> Annette,
>>>> No, I have not had it where they said I was not wearing a mask. But,
>>>> I had to Ubers in a row a week ago canceled and it was raining a lot.
>>>> So I reported him, and uber called me to find out what happened and I
>>>> told him and one of the drivers was blatant and his discrimination
>>>> and they still said they educated him and he is  back on the platform
>> just don’t get it!
>>>> 
>>>> Robert Stigile, Second Vice-President National Federation of the
>>>> Blind of California President San Fernando Valley Chapter
>>>> 818-381-9568
>>>> 
>>>> 
>>>>> On Jan 14, 2022, at 12:36 PM, Melissa Allman via NAGDU
>>>>> <nagdu at nfbnet.org>
>>>> wrote:
>>>>> 
>>>>> Hi Anette. What you are saying is unfortunately all too common. I'm
>>>>> not
>>>> great at taking selfies so I'll leave that topic alone but will be
>>>> interested in the perspectives of others on that. However, I think it
>>>> would be worth reaching out to the state protection and advocacy
>>>> agency as you suggest. Unfortunately Uber's terms and conditions have
>>>> an arbitration clause which is limiting. However, some people have
>>>> filed state law contract claims and I'm hearing that some are
>>>> exploring small claims court actions depending on whether it's viable
>>>> in the state they are in. I'm sorry to hear that about the AG as far
>>>> as the criminal law front. I would say get some legal advice and
>>>> don't give up. I'm so sorry to hear you are one more person who has
>> experienced this.
>>>>> 
>>>>> Melissa
>>>>> 
>>>>> Melissa Allman
>>>>> Senior Specialist, Advocacy and Government Relations The Seeing Eye
>>>>> P.O. Box 375, Morristown, NJ 07963-0375 (mail)
>>>>> 1 Seeing Eye Way, Morristown, NJ 07960-3378 (deliveries)
>>>>> 973-539-4425 ext. x1724 | mallman at seeingeye.org | www.SeeingEye.org
>>>>> 
>>>>> Your support helps us create extraordinary teams. Please help The
>>>>> Seeing
>>>> Eye by making a donation today.
>>>>> 
>>>>> 
>>>>> 
>>>>> -----Original Message-----
>>>>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of annette via
>>>>> NAGDU
>>>>> Sent: Friday, January 14, 2022 3:23 PM
>>>>> To: NAGDU at nfbnet.org
>>>>> Cc: annette <annettenowakowski at att.net>
>>>>> Subject: [NAGDU] another incident with Huber and its getting serious
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> Hello all,
>>>>> 
>>>>> Yesterday I was waiting for my Huber ride with my guide dog in
>>>>> harness
>>>> and I was wearing a mask.  When the driver approached and saw me he
>>>> drove off.  I received a text from Huber saying that my request could
>>>> not be filled.  I requested another rife from Huber.  This time the
>>>> app wanted me to take a selfie with my mask on and send it to them.
>>>> By now, I was going to be late for my appointment.  I gave up on
>>>> Huber and took Lift.  For my return trip, I requested a trip with
>>>> Huber.  I got the same message about taking a photo.  I tried a
>>>> couple of times but could not get the  photo done.  I asked for some
>>>> sighted help.  I received an email from Huber stating that the driver
>>>> reported that I was not wearing a mask which is a lie.  The email
>>>> said that if there were multiple attempts to ride without a mask, I
>>>> will lose access to the app.  Now, I have this on my record.  If this
>> driver pulled this stunt, more drivers will do it as well and get away
>>>> with it.  I reported this to the   ridership survey and am going to
>>>> contact  Huber.  Has this happened to anyone else?  Does anyone have
>>>> any tips on how to take a selfie for the Huber app?  I feel so
>>>> helpless.  It’s my word against the driver, and the driver wins.
>>>> Huber sides with the driver and against the customer.  A couple of
>>>> years ago, I complained to Huber about a refusal of service.  Huber
>>>> just said they would talk to the driver, but no disciplinary action
>>>> was taken.  I know NFB’s history of taking action against Huber and
>>>> Lift, but feel something else must be done.  Who regulates Huber and
>>>> Lift?  In the past, someone suggested filing a criminal misdemeanor
>>>> against the driver.  However, the city and county states attorneys
>>>> here in St. Louis have dismal prosecution records and thousands of
>>>> misdemeanors cases, and I don’t think I would get far.  Should I
>>>> report this to the Attorney General, Protection and Advocacy, the BBB
>> or who?
>>>>> 
>>>>> Annette
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>>>> 
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