[NAGDU] Fwd: Creating a more welcoming community together

Mon Jan 17 10:56:00 UTC 2022

I have started taking screen shots of my bookings to save just incase there are any issues. 

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Elizabeth Campbell via NAGDU
Sent: Sunday, January 16, 2022 2:10 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Cc: Elizabeth Campbell <batescampbell at gmail.com>
Subject: [NAGDU] Fwd: Creating a more welcoming community together

Hello all,

Here is an interesting email from Uber all about building a sense of community that I'm forwarding to the list. I also wanted to relate a recent denial experience Note, I usually take Lyft, and the company has a shady practice that I wanted to alert you about.
When I was in Houston recently, I requested a Lyft from the airport to the hotel where I was staying. In hindsight, I should have taken a screenshot once my request was accepted and the driver was en route, but I was anxious to get to the hotel so as to begin my activities for an NFB career mentoring event.
Anyway, the driver pulled up and told me that it is against Lyft's policy to take dogs in cars and that I needed to request an SUV. I explained that there is no such policy and that I would file a complaint if the driver didn't obey the law and transport me and my guide dog.
He said he didn't care if I filed a complaint, and that he already canceled the trip.
A couple of minutes later, another driver showed up in an SUV as it turns out, and he was very apologetic about the previous driver's behavior and confirmed that there is no such policy on transporting service dogs in cars.
While en route to the hotel, I called the number for Lyft to report the service animal denial, but there was no record of the previous ride being canceled in my app or through Lyft. There was no record of the driver accepting the trip or anything. It was as if the original request and trip never existed. Lyft apologized and said there was nothing that could be done since there was no record that the previous driver canceled. In other words, the company did not take my word when I described what happened.
So, always always take a screenshot and try to get video if you can when a driver is denying you access.

Take care all, and I'm hoping to attend the upcoming town hall if work doesn't get  in the way.

Best regards,

Elizabeth Campbell,
President, Texas Association of Guide Dog Users.

---------- Forwarded message ---------
From: Uber <uber at uber.com>
Date: Sat, Jan 15, 2022 at 12:42 PM
Subject: Creating a more welcoming community together
To: <batescampbell at gmail.com>

Recommit to our Community Guidelines; help us make trips safer and more respectful.

[image: Uber]
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3PhCIHj2GuOe7-1V9UjTYUI/3iq/Oov6yWQCRLi9MdBc8R60Dg/h0/tdNYvGIvK40RtizcuSTrhzbnJcNH3sUwT38iyqiWDfo>
[image: Alt text]
Building a better community together

In the next few weeks, we’ll be asking all riders, drivers, and couriers to recommit to our Community Guidelines in the Uber app.
Accept guidelines
<http://email.uber.com/ss/c/X0uVcmL8IRlRgMph3AW1s1dRSr_cwei1QT8tvg5xZU8pV0fFwgy3ptLxkaa5DuPWE864zDHZoFpX1TvXNwhKXCHvXnfktZVUW13Ms27RJAEhnQCvI2w7chmJ7Im9_0G-/3iq/Oov6yWQCRLi9MdBc8R60Dg/h1/doT_wIn1AWYe57C7FDPUraffSChXQ5m0CAIAbhNLTiI>
[image: Alt text]
[image: Alt text]
Safety and respect for all

At Uber, we believe everyone has the right to move freely—no matter who they are, where they come from, or where they’re going.
• Treat others with respect

Everyone deserves dignity—regardless of characteristics like race, sexual orientation, economic background, gender or gender expression, ability, religion, and culture.
• Report if anything’s wrong

If you feel unsafe or experience harassment or discrimination of any kind while using Uber, report it in the app so we can take action.
• Help us hold everyone accountable

Give accurate feedback on trips. Any user whose rating falls below a certain threshold can lose access to their account.
These guidelines help us move Uber forward together. By using the Uber app, you agree to follow them.
See guidelines ❯
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3FOBJhiaxlgojfwuuBiq8Ewp2fAM9XG2Oq-_9CoIvXVwDXP93gfooXRMGHvGqpqOAw/3iq/Oov6yWQCRLi9MdBc8R60Dg/h2/mMW9scJre696WHGuXWID6G4CAAhYNiV9R-zubp8kJMw>
See guidelines ❯
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Learn more ❯
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--
Elizabeth Campbell
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