[NAGDU] Uber response

Melissa Allman MAllman at seeingeye.org
Mon Jul 11 14:01:35 UTC 2022


Hi Tracy. I'm thinking back to Marco's comments at the NAGDU meeting and I wonder if Uber has something similar to Lyft where the driver can cancel pre-arrival making it harder to find the trip. I wonder what they would say if you told them you think the driver used the pre-arrival cancelation option? I have no idea if that really exists with Uber so disregard this if it's not helpful but that's a question that pops up for me. Sorry to hear about the pointless responses. Sigh.

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NAGDU
Sent: Sunday, July 10, 2022 9:39 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users' <nagdu at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Subject: [NAGDU] Uber response

I am not happy with Uber's response to my complaint about a driver cancelling and driving off when he saw my dog.  

I put the trip date/time in my complaint, and I also chose the correct trip on my way to the form, and I saw the date/time seemingly attached to my comment.  And yet I got a message from Uber saying they couldn't find the trip.  So I wrote again, repeating the info I'd already given them.  Then I got a response saying the price was good and they couldn't do anything about it and I wouldn't get a refund.  I wrote back saying I don't want a refund.
I want them to tell the driver not to cancel a trip when he sees a service dog.  It's like they're not even reading what I'm saying. Grrrr.

Tracy

 

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